samedayrushprinting.comReviews of samedayrushprinting.com

I placed an order and paid extra fees for the order to be delivered same day. A hold was placed on the order, nothing was communicated. I resolved the issue, well before the "3pm cut off for same day delivery" but was told I need to pay even more to actually get it delivered that day. Since this would make the order unusable at that point, I requested a refund. I have contacted the business repeatedly and had no response.

They will steal your money. The SAME DAY service arrived 4 DAYS LATER, and it was PRINTED UPSIDE DOWN! When I called, they REFUSED TO REFUND ME. AVOID AT ALL COSTS.

Ordered same day printing for heat presses, my bank took a few hours to pay (like they do). Funds were submitted 30 minutes after their cutoff time, even though the order was placed 5 hours prior. Had to resort to their Velox rush service, which guaranteed delivery by 9am, or a refund would be offered. It’s well past 9am without delivery, so I called to have the emergency service refunded. If I didn’t pay for the emergency service, I’d have them today either way. Now that they’re late, it made no difference to pay an extra 200%. They’re now refusing the refund because “they’ll be delivered soon, it’s a reasonable amount of time past the guarantee”. The person even went so far as to tell me he’s the supervisor and to not even ask to talk to someone else, and “good luck getting a refund, they all come through me”. The guy I spoke to needs to be fired, and I’m going to have my attorney review this given all of the other similar stories on reviews, and them not adhering to their own policies. A guaranteed time does not have reasonable allowances beyond that time.

I am almost certain this company is a complete scam-- and on the off chance this review makes it to their website, I hope to warn you. I feel like they must pay more for positive reviews than they do fulfilling orders. I blame myself for not doing more due diligence-- and am now likely out $682 with nothing but frustration to show for it. I placed an order for 1000 custom orders on 7/5/23, paid via EFT on 7/6/23, received immediate confirmation that the transfer was successful, and was given a status update to expect my delivery on 7/12/23. On 7/24/23, I had still not received my order. I first tried reaching out via chat to get the status, but they were unable to provide information-- so I called. Customer service took 40 minutes to tell me that they had tracked down my order to the point where they had seen it had been printed, but for that reason, I would have to submit an 'Order Issue' form to get it reprinted and shipped. I went to the website to find the form and had to resort to chat to get its location as it was not easily navigatable on the site. I submitted the form and was informed that I should hear something soon. Today, 7/26/23, I tried using chat on two occasions to get an update. Both times I was connected to a 'human,' described my issue, and was told, "Let me check," before they disconnected. After that, several attempts were made call. None of the customer service representatives could provide any additional information (assuming they didn't just hang up). Finally, began just requesting refunds, but the only way they were authorized was via the manager-- however, all calls forwarded to the manager were sent to a voicemail. Long story short, this is a loss-- but I hope it doesn't have to be one for you, too. We have also reported to BBB, so hopefully, Samedayrushprinting.com will be documented as fraudulent there, too.

Update one month later: Order status is still the same: "Under File Review" The estimated delivery date still: July 3rd... now it's August 7th I ordered a tablecloth runner and paid a premium price for "same day" printing ($ 160) and delivery by local courier ($ 152) on Monday. The estimated time for delivery was quoted between 5 pm - 12 am on the same day. No delivery on that day, and no delivery until Friday morning (day five after placing the "same day" order) I had a feeling that there is something fishy when during the order process, they told me that credit cards don't work at the moment and that I should use PayPal but said that I should send the money to one of their employees, marked as a payment to "Friends and Family". the employee's email address is a .gmail address. Their support responded that they don't guarantee the times and offered to change my contract for an additional $ 345. I went to the local address in Phoenix listed on their website. The address exists, but there is no printing company, but a different business. This leads me to believe that their offer of same-day printing is a scam. I cannot make any statement about any of their other offers, and I will never know as I will never order anything from them again. I lost $ 341, did not get the product needed for an exhibition (which has now ended), and spent hours chasing after it.