Sameday Health Reviews | Read Customer Reviews of samedayhealth.com

Sameday Health Reviews | Read Customer Reviews of samedayhealth.com

Sameday Health reviews

Showing 208 reviews with 1 star · Clear filters

VF covid T.
Mar 3, 2022
Never received a refund for a cancelled…
Never received a refund for a cancelled appointment
Response from Sameday HealthMar 12, 2022
Hello, thank you for your feedback. We are sorry to hear that you did not get your refund. While we recognize we cannot wholly rectify the situation, we would like to refund you for the test you purchased. A client care representative will be emailing you in 1 to 2 business days to ensure that a refund has been issued for your purchase. Thank you again for taking the time to write a review. We hope to see you again in the future!
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KathleenDorsainvil
Mar 3, 2022
I was traveling …
I was traveling and need to take the COVID test. the test results were LOST I had to go to another clinic and time was running out.
Response from Sameday HealthMar 13, 2022
Good afternoon! We are so sorry to her your results were lost. We understand it must have been very frustrating, and we apologize that you had to go to another clinc. To make sure that you receive a proper refund, a client care representative will be emailing you in the next 1 to 2 business days. Once again, we are sorry that you did not receive your results and did not receive care from Customer Support. Your feedback is very important to us and we are working diligently to avoid this problem in the future. Have a lovely day!
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StephanieReed
Mar 3, 2022
Worst place ever
We were traveling internationally and got our results 4 and 10 days later… when those results we’re guaranteed within 72 hours so not even valid once we got them… out travel got canceled due to not having the results… and very very poor customer service. No one getting back to you.
Response from Sameday HealthMar 13, 2022
Good afternoon! Thank you for taking time to give us feedback. We are so sorry to hear late results caused your travel to be cancelled and that our Customer Support team was unhelpful. It must have been very frustrating and we sincerely apologize for the stress caused. While we know we cannot fully remedy this situation, we would like to refund you for the tests purchased. A client care representative will be emailing you in 1 to 2 business days to ensure that a refund has been issued for your purchase. Thank you again for taking the time to write a review. We really appreciate your feedback. Have a great day!
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RashadM
Mar 3, 2022
Never received my test results..
Never received my test results for a trip that required them. Very disappointed that I spent money for rushed results only to end up with no results.
Response from Sameday HealthMar 12, 2022
Good afternoon! We are so sorry to hear you did not receive your results. It must have been very frustrating, and we apologize for the inconvenience caused. To make sure that you receive a proper refund, a client care representative will be emailing you in the next 1 to 2 business days. Once again, we are sorry that you did not receive your results and did not receive care from Customer Support. We appreciate your time and feedback. Thank you!
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Adetayo S.
Mar 3, 2022
Horrible Service!!!!!!
They provided my results after the indicated time window and jeopardized me making my flight. I had to get an emergency rapid test at the airport for $220. And they refused to provide a refund for the original appointment or reimburse me for the additional test.
Response from Sameday HealthMar 13, 2022
Good afternoon, thank you for your time to write this review and bring this to our attention. We would like to hear more about your experience so that we can help rectify it as best we can. If you would like, please email Customer Support at [email protected] and one of our representatives will be more than happy to help. We appreciate your time and feedback. Thank you!
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EmmaHutner
Mar 3, 2022
Still never got a refund for a Sameday…
Still never got a refund for a Sameday Health billing issue. I'm furious.
Response from Sameday HealthMar 12, 2022
Hello! Thank you for taking the time to bring this to our attention. We are sorry to hear that you did not get your results and that our Customer Support team was unhelpful. While we understand we cannot completely rectify the situation, we would like to refund you for the test you purchased. A client care representative will be emailing you in 1 to 2 business days to ensure that a refund has been issued for your purchase. Thank you again for taking the time to write a review. It is incredibly important to us!
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Michlnyc
Mar 3, 2022
The nurse on-site was not friendly
The nurse on-site was not friendly, rude and communication came with a tone of anger. Not sure what's going on with your company, but I had the same experience with two nurses. When going through a vulnerable situation as getting a PCR test and paying more than $100 for the service, it's disappointing experience. The desk staff was very friendly.
Response from Sameday HealthMar 13, 2022
We are disappointed to hear about this unprofessional behavior from our staff. We know this must have been very frustrating. We would like to hear more about your experience so that we can help rectify it as best we can. If you would like, please email Customer Support at [email protected] and one of our representatives will be more than happy to help. Thank you again for your time. Have a nice day!
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LouisMastriani
Mar 3, 2022
I scheduled and had a concierge home…
I scheduled and had a concierge home visit for a PCR test the morning of the day before I was to travel overseas. You told me the test results would be sent to me in 12 hours, and no later than 16 hours. No test results were received by the next morning even though in multiple phone calls overnight I was assured I would have the results before I flew. I flew to Miami with no test results, and your people told me they did not have any results and had no idea when they would be ready. I had to pay $275 for a PCR test and almost missed ny flight overseas. Sameday Health is incompetent, and has disgraceful customer service, staffed by untrained and very ignorant people.
Response from Sameday HealthMar 13, 2022
Hello! Thank you so much for taking the time to write this feedback. We are so sorry to hear that you did not get your results in a timely manner and that our Customer Support team was not helpful. While we recognize we cannot fully rectify the situation, we would like to refund you for the test you purchased. A client care representative will be emailing you in 1 to 2 business days to ensure that a refund has been issued for your purchase. Thank you again for your time as this is incredibly important to us. We will use this feedback to improve our services for the future. Have a nice day!
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