Sameday Health Reviews | Read Customer Reviews of samedayhealth.com

Sameday Health Reviews | Read Customer Reviews of samedayhealth.com

Sameday Health reviews

Showing 208 reviews with 1 star · Clear filters

Meg with no last N.
Mar 3, 2022
You lost my results and never got back…
You lost my results and never got back to me via customer service to make it up to me with a new test. Terrible service.
Response from Sameday HealthMar 13, 2022
Good afternoon, thank you for your time to write this review. We are sorry your results were lost and we apologize for the inconvenience this caused. We would like to rectify this situation as best we can. To make sure that you receive a proper refund, a client care representative will be emailing you in the next 1 to 2 business days. Once again, we are sorry that you did not receive your results and did not receive care from Customer Support. Thank you again for your time. Have a nice day!
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Rachel
Mar 3, 2022
I never received my test results after…
I never received my test results after waiting over 2 hours to test. Customer service was terrible.
Response from Sameday HealthMar 12, 2022
Hello! Thank you for taking the time to write this review. We are sorry to hear you never received your results and our customer service team was unhelpful. While we recognize we cannot wholly rectify the situation, we would like to refund you for the test you purchased. A client care representative will be emailing you in 1 to 2 business days to ensure that a refund has been issued for your purchase. Thank you again for taking the time to write a review. We hope to see you again in the future!
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Dissatisfied
Mar 3, 2022
Long wait, no results, hung up on me
My wife waited in a car line for two hours for a Covid PCR test. She never got the results. When she called customer service, she was disconnected repeatedly. An awful, awful experience.
Response from Sameday HealthMar 12, 2022
Good afternoon! We are disappointed to hear about this unprofessional behavior from our staff as well as your wife never getting her results. It must have been very frustrating, and we apologize for the inconvenience caused. While we recognize we cannot wholly rectify the situation, we would like to refund you for the test you purchased. A client care representative will be emailing you in 1 to 2 business days to ensure that a refund has been issued for your purchase. Thank you again for taking the time to write a review. Have a lovely day!
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Judy Z.
Mar 3, 2022
Very poor service
Because my results didn’t come back for about 60 hours, I missed my grandsons Bris. Very angry and disappointed, was on hold with lab for 4 hours, never again.
Response from Sameday HealthMar 12, 2022
Hello, we are so so sorry to hear your results were delayed and it caused you to miss such an important event. It must have been very frustrating and we apologize for our error. While we recognize we cannot wholly rectify the situation, we would like to refund you for the test you purchased. A client care representative will be emailing you in 1 to 2 business days to ensure that a refund has been issued for your purchase. Thank you for taking the time to bring this to our attention. We truly value your feedback and we wish you a lovely day!
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PaulBuzolic
Mar 3, 2022
Just not worth it
Not worth it.
Response from Sameday HealthMar 12, 2022
Good afternoon, thank you for your time to write this review. We would like to hear more about your experience so that we can help rectify it as best we can. If you would like, please email Customer Support at [email protected] and one of our representatives will be more than happy to help. Thank you again for your time. Have a nice day!
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Disappointed G.
Mar 3, 2022
GREEDY CASH GRAB (should be avoided at all costs)
Finding out that you charged our insurance $400+ for a doctors visit because I received a "mandatory call" before my covid test is dishonest and takes advantage of a system designed to keep people healthy and safe. This business model is a greedy cash grab and should be avoided at all costs. If you are insured, it probably won't come out of your pocket, but check your statement and you'll see a doctors visit in additional to the testing fee for everything you have tested.
Response from Sameday HealthMar 12, 2022
Good afternoon, thank you so much for your feedback. We are sorry to have made you feel as though we are being dishonest. We would like to speak with you more and be more transparent in our billing practices. If you are interested, please contact our billing department at [email protected] and our representatives will be happy to answer any questions. Thank you again for taking the time to write a review. Have a wonderful day!
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PritikaGhanta
Mar 3, 2022
You didn't refund me for the tests that…
You didn't refund me for the tests that took more than 36 hours as you advertised.
Response from Sameday HealthMar 12, 2022
Good afternoon! We are sorry to hear your results were not returned to you in a timely manner. We fully understand this must have been frustrating and we apologize for the inconvenience this caused. To make sure that you receive a proper refund, a client care representative will be emailing you in the next 1 to 2 business days. Once again, we are sorry that you did not receive your results and did not receive care from Customer Support. We appreciate your time and feedback. Thank you!
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ushasaipagadala
Mar 3, 2022
Contradicting results
Contradicting results
Response from Sameday HealthMar 12, 2022
Hello! Thank you for your time to write this review. We would like to hear more about your experience so that we can help rectify it as best we can. If you would like, please email Customer Support at [email protected] and one of our representatives will be more than happy to help. Thank you again for your time. Have a nice day!
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