Sameday Health Reviews | Read Customer Reviews of samedayhealth.com

Sameday Health Reviews | Read Customer Reviews of samedayhealth.com

Sameday Health reviews

Showing 208 reviews with 1 star · Clear filters

Jesse F.
Mar 3, 2022
Horrible customer service. Did not get results in time
Horrible customer service. We missed our international flight because Sameday Health was late in getting our results to us. We paid for 24 hours turnaround time and did not receive results until 36 hours later. We had to buy all new flights. I would not recommend them to anyone.
Response from Sameday HealthMar 12, 2022
Hello! We are so sorry to hear you did not receive your results in a timely manner and that our Customer Support team was unhelpful. We know this must have been very frustrating and we truly apologize for the inconvenience. To make sure that you receive a proper refund, a client care representative will be emailing you in the next 1 to 2 business days. Once again, we are sorry that you did not receive your results in the timeframe. We appreciate your time and feedback. Thank you!
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VincentYOUNG
Mar 3, 2022
Quit sending me this crap
Quit sending me this crap. I ain’t buying nothing. Only went for a COVID test
Response from Sameday HealthMar 14, 2022
Hello, we hope you are having a nice day. We appreciate that you wrote a review for us. Our goal is to collect as much feedback as possible from past clients to help better our clients' experiences. We apologize if this request for reviews caused any frustration. Thank you for you feedback. Have a wonderful day!
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Olivia D.
Mar 3, 2022
Terrible customer service
They couldn’t figure out how to upload a PDF of my insurance and made me feel like it was my fault. The receptionist so unbelievably rude. I called the office to get a refund and wanted to discuss the situation. No one called me back. I could have forgiven the business for the receptionist having an off day, but there’s no excuse to not respond to a customer complaint.
Response from Sameday HealthMar 13, 2022
Hello, thank you for bringing this to our attention. We are disappointed to hear about this unprofessional behavior from our staff. While we recognize we cannot wholly remedy the situation, we would like to refund you for the test you purchased. A client care representative will be emailing you in 1 to 2 business days to ensure that a refund has been issued for your purchase. We will use this feedback to improve our services for the future. Have a nice day!
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Glover P.
Mar 3, 2022
Terrible, Irresponsible
Terrible! Why treat a patient and prescribe new meds if you're not going to follow-up when the patient messages you? I had trouble with the meds, and questions about PT. The doctor NEVER replied to anything I sent. It is irresponsible to prescribe meds without the patient being able to report an adverse reaction.
Response from Sameday HealthMar 13, 2022
Good afternoon! Thank you for bringing this to our attention as this is a very important matter. We would like to hear more about your experience so that we can help rectify it as best we can. If you would like, please email Customer Support at [email protected] and one of our representatives will be more than happy to help. We appreciate your time and feedback. Thank you! Have a lovely day!
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BriksonBarus
Mar 3, 2022
I lost my ticket because you late…
I lost my ticket because you late sending my covid test.
Response from Sameday HealthMar 13, 2022
Hello! We are so very sorry to hear you lost your ticket because of late results. It must have been very frustrating, and we apologize for the inconvenience caused. To make sure that you receive a proper refund, a client care representative will be emailing you in the next 1 to 2 business days. Once again, we are sorry that you did not receive your results and did not receive care from Customer Support. We appreciate your time and feedback. Thank you!
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Private U.
Mar 3, 2022
Too expensive
Too expensive. Way too expensive.
Response from Sameday HealthMar 13, 2022
Hello, thank you for your feedback. We are sorry to have made you feel as though we are too expensive. We started in 2020 and we are a new company. We are constantly working to make testing more available and to provide other health and wellness products. We help communities by providing COVID tests, but have grown to offer other services like STD testing, health panels, and vaccines. Thank you again for your time. Have a nice day!
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RICHARDALBERT
Mar 3, 2022
Terrible company
Terrible company. They overcharged me for a covid test then refused to even discuss a resolution. I had to file a complaint with my credit card company which was investigated and ultimately found the company at fault
Response from Sameday HealthMar 11, 2022
Good afternoon, we apologize for the frustration caused by this situation and that our Customer Support team was unhelpful. If there are any remaining issues or questions, please contact our billing department at [email protected]. We appreciate that you took the time to write this review. Your feedback is very important to us and we are working diligently to avoid this problem in the future.
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NA
Mar 3, 2022
Your front desk gave adamant (wrong)…
Your front desk gave adamant (wrong) advice regarding vitamin shots counteracting when given two separate shots. This is unequivocally untrue having spoken with the physician at Loma Linda. — For someone who has to schedule out my week very tightly, this was very frustrating to find out upon arrival that you refuse to give me both doses of the shots. Then claimed false information from who I assume is an RN.
Response from Sameday HealthMar 14, 2022
Hello, thank you so much for taking the time to write a review. We apologize for the frustrating experience you had at one of our clinics. Our teams have been working to train staff on our products more thoroughly, as we hope to avoid similar situations in the future. We would like to make sure that you were refunded for the Vitamin Shot that you did not receive. For your refund, please contact Customer Support at [email protected]. One of our representatives will be able to assist you further. We appreciate your feedback and hope you have a nice day!
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