Tracee P.
I purchased a PCR priority test <16…
I purchased a PCR priority test <16 hours for a flight. My test was at 8:30am on 1/12. I was supposed to receive my texts in less than <16 hours. I received my test results at 8:30pm on 1/13 - more than 24 hours later. My partner took his test at 1pm at the same location on 1/12 and received his results at noon on 1/13. Needless to say, I had to take a rapid antigen test in order to board my flight because Sameday testing failed to deliver on time. I called several times and they had to expedite my test and it was still delayed. I was promised a partial refund due to the delay and almost 2 months later I have not received the refund. Sameday health used to be a go to for international travel Covid testing, but no more.
Response from Sameday HealthMar 12, 2022
Good afternoon. We are so sorry to hear you did not receive your results in a timely manor nor a refund. We know this must have been frustrating and we truly apologize for the inconvenience this cost. To make sure that you receive a proper refund, a client care representative will be emailing you in the next 1 to 2 business days. Once again, we are sorry that you did not receive your results and did not receive care from Customer Support. We appreciate your time and feedback. Thank you!