GMBS HairReviews of sambeauty.com

Dishonesty and dodgy. GMB Hair issues royalty cards to the customers. They put on a sticker on the royalty card after every haircut. On the 15th haircut the customer will receive $15 credit which is marked on the card. After my 15th haircut they didn’t give me any credit, they still put on another sticker instead. So I still paid them full price without saying anything. When I present the royalty card with full stickers after 16th haircut, the lady owner (Geo) was only willing to give $10 credit. I pointed out it is clearly marked $15 credit on the card. She replied that “I know, I know but it is an old card, all new cards are only have $10 credit on the card.” I don’t like to argue, so I just paid her whatever amount she was asking for it and left. Actually the last haircut price has increased more than 20%. Of course it was an old card. A cycle of 15 haircuts takes 1.5 – 2 years. They kept putting on the stickers and have never mentioned it is an old card as such, only at the time to redeem the credit. Such dishonesty and deceptive behavior which I haven’t experienced in any other businesses. Shortly afterwards Geo sms me tell me that don’t feel bad about it, they have given all customers with “old” royalty card $10 credit as well not just for me. I replied that you have to be honest with your royalty program and your business, or who is going to trust you. It is shameful, they still don’t realize what have they done is wrong! Dishonesty and deceptive is not acceptable in our community!

I ordered 2 packages of braiding hair that I've purchased several times in the past from a local store. I received the wrong item but from the correct brand. I emailed as well as sent a picture of what was delivered with the shipping slip. The customer service was terrible. The associate acknowledged the wrong product was sent while also trying to convince me that what I requested is now packaged as what was sent which is completely illogical. The appropriate response would have been to apologize and send the correct merchandise, not debate with me. Update: Never received the correct merchandise. Disputed with my credit card and received partial credit.

They take your money and you never receive your product.

terrible company, i work with cancer patients and the customer service representatives are refusing to give us tracking, its been over a month and ive now been forced to move addresses due to health and needed someone to be there for our client who is suffering and dying from cancer and they refuse to give us tracking or any updates its awful so leaving a dying lady without hair. Ive spent £300 to stay at the address longer to be here when its delivered and nothing! its $30 unit and $200 order and ive spent hundreds and the company have been utter useless... do not buy from them. Con

DON'T ORDER FROM THIS COMPANY! I cancelled my order the day after I made it. No one informed me at the time that orders could not be cancelled once made. The rep told me my order was cancelled but three weeks later I was charged. As soon as I received my charge I reached out to them and informed them this order was cancelled three weeks ago. I refused the package and they refused to give me my full refund. I have asked to speak to someone in charge but for some reason my request is being refused.

DO NOT ORDER FROM THIS COMPANY.........I ordered a wig that was in stock back in April 2020 (they took money off my cc ASAP). I received a email the next day with tracking information, when I used that tracking number to track package was advised that number was INVALID.I called the company and was told that they would pass the message on to corporate and they will return my call. That call NEVER came after leaving over 4 messages in a 2 week period. I also sent emails NO RESPONSE.It took me filing a COMPLAINT with the BBB to finally receive a email with tracking information and I received my wig a week later. The entire process TOOK OVER A MONTH . BEWARE

This is my first time experience with Sam Beauty hair. I was surfing the internet and sam's beauty popped up. And the prices grabbed my attention.Well I am that type of person that search everything, even the reviews however, I fail to do that with this company because I was floored by the prices. To make a long story short, I placed an order. Later on that night after the order was placed it just seemed like the prices was to good to be true. So I decided to Google the reviews. My my, after reading the reviews, I decided to cancel my order based on the reviews. So the next morning I called to cancel, the receptionist was very nice asked me for my order number and said its been processed. I stated no problem and said to my self Well, there goes 45 dollars down the drain. Now based on the reviews, if I had canceled, I would have missed out on a spectacular deal. I am so happy I did not. My experience was very positive. My hair came in about 4 to 5 days later. I had the right color, the right amount just as ordered. I was very pleased with the quality and price. I looked my order over and examined the hair and just as pictured it was all there. So KUDOS to this hair supply company. Now all I'm saying, is for the ones who has had a bad or negative experience before you post be sure that you've done everything on your part to resolve the situation, which include reading the return policy. Because don't blame the company for charging a restocking fee on returns when you did not read the rules on the return policy. All I'm saying is reviews damage these companies and I almost didnt order, and if the company hadn't responded in a speedy manner I would have lost out on a spectacular deal. Thanks Sam's Beauty for prompt service. I read all reviews. But, some reviews bash about the return policy and get upset but failed to education yourselves on the return policies. Also, others bashed and said but I ordered again, thats wishie washie and very confusing. Next time do better and not be so confusing that's all I'm saying. Because people depend on reviews. It appeared that some had legit bad experience but fail to provide details surrounding the negative experience but before you slam companies be sure before posting everything is done on your end. Because most companies want want your business and will do anything to resolve issues. I will order again and I'm one those people that give props for what was done right and tumbs down for wrong. I will be ordering again until then I'll post. But overall great experience with this company plus they exceeded my expectations with their prices and quality of the product. Thank Sam Beauty Hair Supply.