Megan Y.
Rude Support & Terrible Fit
Horrible sizing, terrible fabric and sassy customer service reps. I gave my measurements and had a dress made to measure. It was the worst experience. The outfit did not fit at all. It wasn't just a little off, it was VERY off. When asked to return, I got a misspelled email from a rude CS agent who refused to take the garment back. Even if the dress fit properly, the fabric was embarrassingly cheap.
Response from salwari.comDec 27, 2022
Dear Customer, Thanks for taking the time to raise your concern here. We apologize for the inconvenience you have faced. We have taken the time to review your account and interactions with our team and have identified that the stitching has been done exactly the same as per the measurements given by you. We had also asked for the pictures of the issue you had faced but till now we haven't received any response from your end. Also we have a quality department who checks the quality of each and every fabric and after their confirmation only we are dispatching the product to the customer. If you can elaborate the issues you found with the fabric our team is ready to help you in that as well. Kindly send us a screenshot of the conversation if the customer support team has sent any rude emails to you. We would love to help you if there has been any misspelling or misconduct in the process. If you have any further questions or concerns, please don't hesitate to reach out to us.