SalviaExtract.comReviews of salviaextract.com

Ordered over 30 days ago and have sent 5 emails trying to get them to actually just ship my order. For some totally unknown reason, even though my payment went through successfully (with bitcoin) my order is in a "hold" status... The only response I get from an alias called "John Smith", and its always exactly the same response.... It goes as follows... Hello [my name], How are you? I am so sorry about the delay in shipment. I will check it for you right away with our warehouse and we will email you back shortly with the tracking number. Thank you John Smith Account Executive And then, absolutely no follow up.... The most frustrating part, is no matter how you phrase your problem, or what questions you ask (like whats the problem?), they ignore them and send you that canned response... -- Update 02/19/2020 Since they have actually replied here on trustpilot. I guess this is the best way to get a response from them... My order number is 53303, made on january 15th 2020, I will continue to update what happens, for everyones benefit. --Update 02/27/2020 I do not see why you cannot ship to an APO address as you say. I have recieved CBD oil and massive quantities of all forms of supplements to this address. I cannot find anything saying that it is illegal to ship through USPS or to an APO specifically. As a reference for you... https:// kratomdivine.com /pages/faq (Remove the extra spaces in the above link) This competitor site of yours says.... "Do you ship to PO Boxes or APO/FPO military addresses? Yes, we ship to both." If they dont have a problem with it, then why should you? I ask this so you can inform everybody. In case you know something that we dont. Also... if you don't ship to Apo addresses, then why did your webpage not state that when I was putting in my order? If I recall correctly, AP, was one of the options in the city selection list. I didn't type it in manually. It was one of the options... On a third note: why the heck are you posting my name on a public review site???? I didn't post my name... So why did you? And I do of course apologize (not really), for making you wait a whole 6 days before I replied. After 30+ days of trying to resolve this issue with you, you have to forgive me if I am no longer waiting eagerly at my keyboard for your email. The reality is, that this whole thing is just a minor issue, and I check in on it occasionally, when Im not dealing with my life... On a personal note: Its not a big deal John, its just an order. Just get it right kid. All you have to do is make it so people don't feel your trying to steal their money, or that your ignoring them. And you accomplish that by being genuine. If you had said everything you said since I posted on Trust pilot to me when I emailed you those first few times, then we could have avoided this whole mess... But all that being said. Im no longer interested in dealing with your company any further, so I will email you a bitcoin address for my refund. -- Update 02/29/2020 Again John. Your problem is that you do not actually read what people are saying to you. If you DID read it, you would have been smart enough to remove MY NAME from your last reply. As I am sure that other FUTURE CUSTOMERS reading this wouldn't approve of you being willing to post THEIR NAME, that they gave to your company in PRIVATE, on a PUBLIC forum It is THAT sort of thoughtless behavior, that is AFFECTING your business. And why people like me are willing to WASTE OUR TIME, to leave negative reviews. YOU sir, have EARNED this review. And I have made EVERY possible effort to give you a chance to redeem yourself. But rather than take ownership of a mistake it's obvious that your priority is to imply that the things I have said are exaggerated or overblown. But the truth is, you took my money and made no effort to return it, or send me what I paid for, and ignored all my email inquiries, until I posted here. -- 3/1/20 Got a refund. Hope this helps some of you.

i never received a confirmation email for my order. and now that my e-check has cleared i haven’t got any email for shipment when i called the customer service number “no available agent is available”. i called 10 times. pathetic. if i don’t hear anything in the next day or so i’m going to open a fraud case for my money back

This is my third edit of this review and it will be the last. I tracked my package with the USPS link provided by salviaextract after I placed my order, the package was delivered to the wrong address and I made multiple attempts to contact salviaextract for a refund or replacement. When that was unsuccessful I had to open a case with my bank to get refunded. I ordered on October 22 and it has taken almost two months to resolve this. The website has since revised their options to contact them so hopefully future customers will be able to avoid having the same experience as I did. That being said, considering the other reviews that are similar to mine I would use caution ordering from this website.

Don't buy from this place. I ordered sevral months ago and have got noting. They got my money though. I have sent at least 5 emails and get no response. I have called several times and get no answer. Total ripoff.

They don’t acknowledge that you ordered anything at all. There’s no order number. No one answers the phone and you get these phony messages from John Smith. Yet they took my money and I’m still waiting for a tracking email a week later. I’m going to open a fraud case to get my money back. What a scam. Don’t buy from this place!!

Ordered almost two weeks ago. I never received a confirmation email or any communication at all. They deposited my check last week and the ONLY communication I have had is when I reached out to customer service. And every question I sent, I recieved back "John Smith (Salvia Extracts) We would like to inform you that, we have already deposited your check and it will be cleared within 1-2 business days. Once it's cleared we will ship it to you." I have recieved this response from "John Smith" 4 times this week, no matter what question I ask. Again, my bank cleared the check a week ago.

do not answer emails, no communication, no phone number on website, order placed over 2 weeks ago---no contact or shipping info. Hello.....are you still in business??

I’ve been ordering from you guys for about 6 months, with ok results I like the product. A couple of times it took more than a week to get my order even though I paid for priority shipment. The last order I placed was 12/14/2018, I still haven’t received it. I’m extremely unhappy. I reached out to you with no results or even and answer to my messages email and text. This is probably the last time I will order from you guys.