SalviaExtract.comReviews of salviaextract.com

Response from SalviaExtract.comApr 19, 2017

Hi Austin. We're so sorry to hear that you are not happy with our services. As per our conversation with you on phone yesterday, we are processing your order today and it will be with you within a couple of days. It was just a bad batch of products so we had to send all of it back and request for new ones. For the inconvenience, we have added a free bag of our most popular blend. You'll receive the USPS tracking number shortly for your package and we are sure that you will be highly satisfied with the quality. We apologize for the inconvenience.

Response from SalviaExtract.comMar 7, 2017

Someone will be in touch with you shortly. The payment system provided by BNA is currently under review. We understand the user interface and the fact your being re routed causes concern. The system is being actively worked on. Due to the nature of our industry payment processor are very limited. We strive to provide as many options as possible for payment processing. We currently are in queue for another payment solution. Not sure why the system failed to send you proper verification. We would like to hear from you. The system is a check 22 system that functions as an e check solution.

Response from SalviaExtract.comMay 22, 2016

We are sorry to hear of your bad experience. We apologize for the untimely manner of our communication. When it comes to C.O.D.s we receive many orders from people who place orders for the sake of placing an order, as such, to keep our business economical we had to institute a policy where customers need to confirm their actual intention after placing their order to minimize on the amount of orders being shipped out to people who did not want them. We are implementing a clearer message on our check out for C.O.D. to make it clear to people that they need to confirm prior to their order being shipped. We did not want to implement an automated system because or else you'd end up getting emails every day for 7 days until you confirmed.. and we are not in the business of Spamming people. After looking into your issue, we do see that our customer service agent tried to contact you over the phone about changing a particular product that you order which was out of stock. It was our fault for leaving that product in stock when it was out of stock, for that we apologize. This put a delay on your order being shipped out. We did look through our e-mails and did not see any e-mails from you but its plausible you used another email address and we overlooked it. We have removed said product that's out of stock our intention is not to mislead of create inconvenience for customers, so that should avoid any future issues such as yours from arising. Our standard turn around time is anywhere from 24-48hrs, during Monday to Friday. This also includes our office hours for our responses. We did attempt to contact you after seeing your concern via phone we hope we can find a suitable solution to resolve this situation. We take your complaint seriously. As your business is important to us.

Response from SalviaExtract.comJan 7, 2016

Jwright. We did not steal your money. When a transaction is unsuccessful its not uncommon for the your bank to put a hold on the funds. Your funds will be returned within a couple business days. This is not something we can control nor did intentionally. To speed up the recovery of your funds on your card I would suggest calling your bank. Your transaction has indeed failed to successfully process, probably because your issuing bank put a block on the transaction. Our Merchant Processor is based outside of the United States because of the nature of our business and as a result we have no control over what US banks decide is within their acceptable parameters or not when it comes to accepting charges. To allow the charge to go through you would need your bank to put an exemption on our company name. If you have any questions you can always call us during business hours. We are not here to steal anyone's money and we do not take such accusations lightly.

Response from SalviaExtract.comDec 28, 2015

James. We are sorry you feel this way. We would like to clarify here the reason for your failed attempts. Our payment processor unfortunately is one based abroad due to the nature of the business. Certain American banks will automatically block transactions originating outside of the United States. Attempting to pass your card multiple times without success on the same system will naturally trigger red flags with your card issuer. In these cases an exemption needs to be requested by you from your issuing bank (for the transacting company) in order for the transaction to be successfully processed. We would be happy to spend the time to walk you through the process of getting your card to work. We alternatively offer cash on delivery as a payment which is an option available upon request. We are open Monday to Friday you can reach by phone. Number is listed on our web site. Or alternatively you can contact us by email at contact(at)salviaextract.com We do make attempts to contact clients with failed transactions in order to attempt to mitigate. So if you placed an order you will be receiving a call from our agent on Monday. On an additional note when a failed transaction occurs you are re directed to our failed credit card page which has detailed instructions on how to get your transaction approved. We do hope we are able to come to a mutually satisfactory solution. Your business is very important to us and all complaints are taken seriously.