SaltPoolStore.com are the experts in salt systems and salt cell replacements, with a great range of products at the best prices.
Saltpoolstore (saltpoolstore.com) has 206 customer reviews on Five Star Index, with an average rating of 1.1 out of 5.
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Jerry
The products are of the poorest quality, only the cust care is lower. Tom Webb emails me back with one or two word sentences or doesn't bother to reply. Don't buy anything from this company. I guess this review is in vane because that's all I see. They will probably change the name to escape the negative reviews. Please don't buy anything from here.
Mr. D.
The t-15 salt cell lasts one swimming season then does not work at the opening of the next season. I have had 2 Salt Pool Store cells in a row do this. You have to pay to return for the warranty and pay for a bypass to keep the pool running while waiting for a new one. The second time I still had to pay for warranty service. No one else, even Hayward, does not offer a 5 year warranty so their products and company is a scam.
Thomas P.
I've been through the ringer with this company. Multiple cells have failed after two warranty claims usually last 10 months or so. These guys are crooks and should be locked up. They are claiming to be in Tennessee and their returns are at a PO Box in Louisville, KY. Total BS, this company shouldn't be allowed on Google for marketing either. There are multiple infractions on Google and its an injustice for Google to keep allowing crooks like this on their domain. Stay away at all cost! Spend the extra money and get if from reputable companies.
Christine F.
Purchased a salt cell two years ago from this company. Salt cell stopped working, contacted the warranty department since it was sold with a 5 year warranty. Was told to send it back, which I paid the shipping for. No response in email after them receiving it back. Could not get a response via email, no one would answer the phone, could not even get a response on their website chat feature. Finally got in touch with someone who proceeded to send me an invoice to PURCHASE the replacement at a higher price than I originally paid for the salt cell.
RON K.
Bought 2 saltcell t15 from saltpool store a year ago. It stopped working in July 2022 last year. Part still under warranty but have yet to receive it back after sending it in over a 9 months ago. Daily calls to customer service with no answers to why it hasnt been sent. Horrible service. Avoid if you can they pro rate your salt cell and never give you back your money after you purchased another one while they was figuring out why there salt cell went bad AVOID THIS COMPANY RIP OFFS AND POOR CUSTOMER SERVICE
Leonard B.
Bought a saltcell from saltpool store a year ago. It stopped working in January this year. Part still under warranty but have yet to receive it back after sending it in over a 2 months ago. Daily calls to customer service with no answers to why it hasnt been sent. Horrible service. Avoid if you can
ST
They make a reasonably good product that can replace a primary brand for chlorine generating cells. The problem is they sell these with a warranty to entice you to buy. I've had nothing but trouble trying to get them to honor their warranty. They have even failed to return the product I shipped to them for warranty after I refused to order a replacement with a discount. Be careful with them. Assume you're not getting a warranty.
s C.
If I could leave a negative star review, I would. Do not waste your money. The cells are defective. Once you get them and they "warranty", they expect you to send yours back....and run with no cell?!?! They are complete morons and thieves. Spend extra money and buy from a reputable establishment.
