SaltpoolstoreReviews of saltpoolstore.com

Clearly one star is one too many. Zero service only outdone by poor quality. Platinum cell reads salt levels up to1600 above actual levels. It immediately gets hot, very hot, so you can't walk away leaving it plugged in. A return with well under 60 minutes of use on the unit is considered 'used' and gets you a 30% restocking fee for what never worked in the first place and would probably melt your circuit board or burn your house down. Also, it can run hot and not functiom properly if water temperature is near 90, not my case in October but if you live south of Canada and the water can get hot, this may not be the unit for you. Why would they tell me that when they shipped it to my Miami address? Why not give a full refund if warm water will render it useless? Somehow 'Hayward has a design flaw'...that's their story....it apparently wasn't designed to work with cheap knockoffs after their patents expired or something like that. Keep that in mind when considering buying from them. Hayward is to blame for their products not working, unbelievable but true...so, don't buy their crap. They tell you this is normal, 'try this, try that'...nothing works, but since you tried this and that...it is now used. Awesome! Should have seen that coming, that's on me I guess. They will sell this spotless return as new and pocket another $120 when it gets returned....again and again. Pretty unique and successful business plan, probably run by a 3rd grader (apologies to 3rd graders who don't blame someone else or the climate for poor performance). Just buy new stuff if you can, and buy local...just another internet scam based on my experience. I have had good luck w Pentair at other properties and bought another one after this experience

And here we go again. They still have my phone and cell number blocked. I sent them an email earlier this week and have yet to get a response. They finally sent me a salt cell under a previous warranty request about a month ago and guess what quit working about a week ago, the salt cell. I have been trying to reach out to them to confirm what the most recent order number was in order to hopefully submit another warranty request that they will hopefully honor so I don't have to pay another $267.00 under the previous cell replacement warranty plus about another $50.00 for shipping them or returning the defective cell. When you receive the cell it comes in a small box wrapped in bubble wrap and no invoice or receipt is included.

Do not buy anything from saltpoolstore.com! Their products don't work, they will avoid dealing with your issues, they will dodge warranty claims, lie about the warranty policy, and / or ignore your requests. It is tempting to buy from saltpoolstore.com based on price, and I was also compelled by the "5 year warranty". DO NOT BUY FROM SALTPOOLSTORE.COM, IT WILL NOT SAVE YOU MONEY WHEN THE CELL DOESN'T WORK AND THEY DON'T HONOR THE WARRANTY!

Salt Pool Store shipped a defective product to me about a week ago. Immediately after noticing the problem with the item I contacted them and sent them pictures and a video of the problem. The salt cell was leaking out the connection plastic cover. They immediately agreed it was a problem and the cell was not working properly. They called it shipping damage and claimed that I did not purchased shipping insurance when the purchase was made. Neither the shipping box or the item has any signs of physical damage. It was a manufacturing defect that was causing the problem not a shipping issue. I had to cover the shipping back to them in addition to only receiving a partial refund, which they kept over $100 of the original purchase price. Even though I had no fault in any of this, Salt Pool Store took advantage of me and took my money when their product never worked since day one.

I purchased a T-15 salt cell from them in 07/2022 for $349.99. This was salt cell I bought. PLATINUM EDITION REPLACEMENT SALT CELL FOR HAYWARD® T-CELL-15 | 40,000 GALLONS | 5-YEAR WARRANTY. My salt cell went bad 1 year 1 month later. I had a 5 year warranty on it. Here is the part you must pay attention to. Their warranty will allow you to pay 30% of their retail price if the salt cell went bad in year two which it did. Their retail price was $890.00. Way over the normal price. So I ended up paying 30% of $890.00 which equaled $267. If the salt cell went bad in the 3rd year it would cost you $445.00. This is more than they sell the salt cell for. Their 5 year warranty is not worth it. If you can buy it cheaper for a 1 yr. warranty buy it elsewhere. Also the quality is junk. I bought another salt cell (Calimar) the same day from Pool Supply Unlimited for $275.00 but it only had a 1 year warranty. I figured the 5 year warranty was worth the extra $75 it is not.

Wish I would of looked at reviews before dealing with this place.. STAY AWAY!! First, they say made in USA, product came from Australia.. second,salt cell has no writing on it so I have no idea if it’s the right one, installed and it shot my salt level up 1200 points on my display,(5500) which will not make chlorine..Actual salt level is 3300.. started a chat, they actually blocked me, no package slip came in box so ( you guessed it) can return.. and it looked to be a used product.. Don’t deal with these people you will regret it!!!!

I purchased a salt cell on 6/27/23, and received it on 7/2/23. The product failed on 8/25/23 so it only worked for 54 days. The purchase price was 368.99 and I was refunded 251.99. The only customer service explanation given was a cut and paste of their return policy, which says they have no responsibility. Their product is cheaply made garbage.

Sold me a defective salt cell that I had to pay to return and they kept 30% Didn’t even offer a replacement THEY KNEW! Don’t do business with these crooks THEY WILL STEAL YOUR MONEY!!