SaltpoolstoreReviews of saltpoolstore.com

Cell failed while on vacation and came back to green pool. First temp sensor and now salt production. They want to blain my board and don’t want to deal with the warrenty. They are a scam I am claim financial as well what a mess. They must post fake reviews on their own site

I wish I could give them a negative star review but unfortunately they are awarded with one star. They have a good scam going for salt water pool owners. They scammed me out of $399 when they shipped me an incompatible salt cell and they refused to refund me my money. Their refund policy shows a refund to Credit Card, but when I asked for a refund instead of a store credit, they showed me a different refund policy which is only for a store credit. A store credit to a company that only sells salt cells, most of which are not compatible with anyone's equipment (as I've learned well after the fact) does me no good, so they basically got $399 out of me for absolutely nothing.

Ordered a salt cell they sent me a defective one. Made me pay to send it back. They provided the wrong address. Made me pay to ship it to the correct address. The received it found it was faulty and will only give me a store credit and not covering my shipping costs. I want a full refund and never to do business with this company again!

Scam company sent me a damaged item, lied and said I didn’t purchase insurance which was not an option through the PayPal check out. I double verified I paid with my money $15 to ship back then after two weeks of not receiving money they refund me $174 for a $249 item, this is a scam artist company selling junk products. Look at all the negative reviews. I will be calling the Better Business Bureau and filing claims.

I think they may be getting ready to go out of business because the company has changed. I bought out salt cell in 2022 and it stopped working in 2023. Under the 5 year warranty, I was able to return it and get a replacement with no problem. Unfortunately that one started leaking in 2023 and it has been a nightmare. They gave me a bad address for the return and refused the return. I sent it again and this time they have my device - but are not processing a replacement or refund! Now they have my money and my device! I'll keep fighting them though.

Yea me too, should have read the reviews, these people suck, they lie, their customer service is terrible, They made me ship the return product back to a wrong address, which they gave me, then I had to pay again to send it to another address, then they deducted $108 from the return credit. The product went bad under warranty and I was sent an empty envelop, claiming to have the repair parts in it, which they never made good.

Should have read reviews first. Purchased pool pilot cell PC-1 two weeks after I received it it started leaking. Yes under warranty but you pay for shipping $50 dollars and jump through a lot of hoops.pictures,written statement,waiting for approval,ect. Then I received the second cell and it leaked on start up. Great get to do it all over again on this one I could not get any response so I gave up. Also because of the leaks around the cells terminal it corroded the terminals inside the plug I had to buy a new cord at $80. Now I have around $400 into this mess and that’s the same price as a original oem cell. Next step report to BBB. Do not purchase anything from this company or you will loose.

Should have read the reviews! Ordered Platinum salt cell T-15 June 2024. Never worked and company doesn’t respond. Do your self a favor and don’t get sucked in by the attractive warranty. Complete scam. Buy from somewhere else so this fraud goes away