SALT LendingReviews of saltlending.com

Response from SALT LendingJun 17, 2025

Hi, Cesar. Thank you for taking the time to share your experience. We’re sorry the onboarding process felt confusing and that the call you expected didn’t happen. We’re looking into what went wrong with the scheduling and follow-up emails and will use your feedback to improve our process. A member of our team will reach out to you privately to answer any questions and help move things forward and answer any remaining questions you might have regarding refinance or anything else. We appreciate your patience and the opportunity to make this right.

Response from SALT LendingApr 29, 2025

Hi, Thank you for sharing your experience with us. We’re genuinely sorry to hear that you’ve had issues with the payment schedule and past payment views. We take these matters seriously, and we’re committed to improving our platform to better reflect accurate information. We sincerely apologize for the frustration you’ve encountered, and we’ll investigate further to ensure these discrepancies are resolved. Regarding the ACH payment functionality, we completely understand your concerns. We’ve been working hard behind the scenes to resolve the issues with our banking partners offering ACH payments. Since we're a crypto company, it's been a challenge, but we’re excited to announce that ACH payments were reactivated just last week! We understand how important this feature is for convenience, and we’re confident that it will improve your experience moving forward. We truly appreciate your feedback and are committed to earning your trust. If you need any assistance or further clarification, please don’t hesitate to reach out to our support team. We’re here to help!