Eric Licea A.
Not Ready for Medical or Complex
Not Ready for Medical or Complex Businesses, Horrible Support (August 11, 2025) Salonist.io markets itself as a powerful management tool that "understands your business values" and helps streamline operations for beauty and wellness businesses. They even claim it's a "game-changer" with full integrations and easy appointment management. In reality, it's a broken promise — especially if your business is anything more than a simple salon. I signed up for the ADVANCED plan in mid-July, expecting a fully set-up system as promised. Instead, I’ve faced a nightmare: three full days just to get basic staff logins working, and even now, core features like appointment history, consent forms, and integrations remain non-functional. Despite multiple attempts to get help — including emails and messages via WhatsApp — I have received no response. They don’t answer calls or messages. For a company that proudly shares testimonials like #salonistlove, their customer support is completely absent when you actually need it. If your business is a medical clinic, wellness center, or anything requiring reliable workflows and compliance, avoid Salonist. They are clearly not equipped to handle anything beyond a very basic salon setup. They claim to help you "transform your business," but instead, they’ve paralyzed mine. I will update this review in the future — for better or worse — depending on whether they ever respond and fix these issues. Right now? This is a strong warning: poor functionality, zero support, and broken onboarding. Not recommended.