Mason R.
Helpful but Needs Refinement
We have had a generally positive experience working with SalesCaptain in the roofing industry. Time is saved and fewer leads are lost thanks to the system's assistance in centralizing customer calls, web inquiries, and messages. After hours calls can be recorded with the AI Reception, and automated follow ups keep potential customers interested. That said, the platform takes some getting used to, and a few features like reporting and customization feel a bit basic for our workflow. The mobile app occasionally lags in updating new conversations, and the dashboard could be more fluid. Overall, the support has been beneficial, but response times could be quicker. Larger teams might want more flexibility and sophisticated analytics, but smaller roofing companies looking to streamline communication will find SalesCaptain useful.