Saiyan StuffSaiyan Stuff is the destination for anime and pop culture-inspired clothes and merchandise for cool guys and girls. Looking for t-shirts and merch from your favorite superhero? We have ’em. Need a hoodie from the video game you love? We got you covered. How about tank tops from your favorite animal? We have those, too. From Dragon Ball Z to weed & 420 merch, if it’s cool, we have something for you.
Saiyan Stuff (saiyanstuff.com) has 76 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Ely
Hice una compra, recibi al email la confirmacion de la compra. Nunca me enviaron numero de rastreo, no se puede rastrear la orden atraves de la pagina ya que esas opciones estan deshabilitadas. No me enviaron los articulos. La pagina que use para hacer el pago me indico que no es una empresa confiable.
the V.
This company is really tricky. I bought stuff on there. They sent me a defective product. When I ask them to refund or send me the correct item I ordered, they claim that they have the right to change the item quality and refused to refund. Don’t buy from them. Very tricky. And the quality of the item is very poor. Especially the clothing.
Response from Saiyan StuffSep 12, 2022
Hi Brian, Thank you for your feedback. The item you received is indeed correct. We believe that we will not be held responsible if you missed reading the product description of your purchase, which can be clearly seen just below the images. It is hard to miss. And before you posted this review, we already contacted you saying you can return the product to us if you're unsatisfied with it, and we will issue a refund. The real scam is when someone is asking for a refund, and yet, wants to keep the item they claim to be "very poor". Have a great day!
nathalie D.
I bought car seat cover for 70$, and they doesn't fit at all. No possibility to return them.
Response from Saiyan StuffApr 4, 2022
Hi Nathalie, Thank you for sharing your feedback, and I'm sorry if it didn't fit your car seats. We were transparent with the size (it was displayed on the product page) of the car seat covers we sell. We believe that we are excluded from the responsibility of checking the dimensions of your car seats. Thank you and have a great day!
Victoria P.
Ordered 8 days ago. The website states all orders are processed in 24 hours and shipped out within 3 to 5 days. My order has not been shipped and I can't seem to contact anyone. At this stage I will be trying to claim my money back from my credit card company.
Response from Saiyan StuffNov 18, 2021
Hi Victoria, Thank you for your feedback. I would like to clear things up as well. Yes, the website states products are shipped out normally within 3 to 5 days. But as I have explained in my reply to your email, we are a small team that processes hundreds of orders every day. Since the Christmas season is coming, there has been a sudden surge of orders these past few weeks and it is now taking around 7-9 days for the production of our products since they are mostly made-to-order. We sincerely apologize for the inconvenience. Regarding your statement that you can't contact anyone, I have also explained in my reply that the customer service staff are working remotely from a different country/timezone. It was around midnight in my location when you sent your email and we were not online during those times. Upon checking the timestamps of your emails, there is only a one hour gap between your inquiry and when you placed a dispute case against our bank. If you have been more patient, we would have received a reply from us within 24 hours. Also, there is no statement in our website saying we are online 24 hours for customer inquiries and we could reply instantly. Moving forward, we have closed your dispute case against us and we have issued your refund. I wish you the best in life. Thank you and have an awesome day!
Grtkvt
Honestly at this point I'm just attempting to get a hold of them, I have been waiting for them to process my order for almost two weeks now and this point I don't even want it anymore, I just want my refund and move past this. I have messaged them from their site multiple times and have yet to hear back from them still.
Response from Saiyan StuffOct 26, 2021
Hi Garrett! Our apologies for the delay in our response to your email, as we have no office hours during weekends (when you sent your inquiry). If you would kindly check our reply, we have provided your tracking number in it. Just a little longer and you'll receive your order. Thank you for understanding and have a wonderful day! Cheers!
Michael
I placed an order, and was expecting my order to come within a month and a half. It has yet to come after two months, and not only did they not report this to me, they did not help me by either sending the packages to the right address or send me a refund of my purchase.
Response from Saiyan StuffFeb 8, 2021
Hi Michael! Thank you for your review! We do apologize that you are experiencing this, as this is not what we want our customers to feel! To effectively help you, you can email us at [email protected]! One of the reasons probably why we haven't issued any refund yet is because your parcel is probably still active and is on its way! We would like to ask for your order number to efficiently help you. You can also contact us here: https://saiyanstuff.com/get-in-touch/ We're pretty confident that we can solve this matter! Hoping to hear from you soon! Thank you and have a great day, Michael!
Jørgen R.
Stay away from this company. We ordered a son goku poster and recieved a poster, fair enough, but the printing quality is low and the image which is divided onto 3 different sheets doesnt match and therefore we cant mount it on the wall without a lot of trimming and cutting. We wont even bother trying to get our money back from these bandits...
Response from Saiyan StuffNov 18, 2020
Hi Jørgen, Thank you for leaving us a review. First, we would like to apologize sincerely, as this is not what we wanted you to feel, we also apologize for the inconvenience and the experience you just had with us. However, we can still help you regarding this matter, all you have to do is send us photos of the product and its "defects", and your order number. You can send it here at [email protected]. We just want you to know that we will always be glad to help our customers in the best way we can. We're looking forward to hearing from you soon! Have a great day, Jørgen!
Katy G.
I wouldn't have even even one star but I had to in order to write the review, horrible never recieved my package 4 months later I contact the company they told me that I didn't give the right address which isn't true cause my payment info is my address and they had no problem charging me. I asked for refund they told me they did there part and sent it out and now its up to me,they say they guarantee they lie . Horrible company no compassion worst company ever!!! Now I have no product and out my money
Response from Saiyan StuffNov 19, 2020
Hi Katy! Thank you for leaving us a review, we still appreciate you still giving us a review, for this, we can look out for what we can improve in the future. Moving forward, regarding your case, we were in fact, trying to help you but you didn't respond anymore, we initially asked you to contact the post office to schedule a delivery to your more correct address. Most of the time when a customer doesn't respond anymore with their concerns is because it has been already solved. But nevertheless, We truly apologize that you have experienced this and we will take this issue into our studies to improve our services in the future! If you have any concerns, we will be more than happy to help, everything can be solved through communicating. Thank you for your understanding, Katy!
