saiehello.comReviews of saiehello.com

I ordered a gift- specifically requested- from this company. It took so long to process and arrive, I had to purchase another gift due. When the product arrived weeks too late, I requested a return- twice. Customer service appears to be almost nonexistent- only through email with a turnaround of as much as four days. This was my first purchase from this company, and most assuredly, my last. I am stuck more with a product I do not want or need. This company is Definitely a buyer beware one.

DON’T BUY. DON’T BUY. DON’T BUY. Don’t trust. If it was possible, I would give a ZERO rating. Never received the product I ordered. They are not responsive. Stay away from these scammers. SHOPIFYis not a trustworthy e-commerce platform.

This brand is a joke. My package never arrived, I followed every instruction they gave, and the moment it was time for them to actually help, they vanished. No resolution, no accountability — just an automated “rate our support” email like they did something. They ignored me, wasted my time, and left me to deal with the mess myself. Absolutely embarrassing customer service.

Worst experience ever. This brand is a fraud. They will never deliver your order and instead resolving your cocern they will accuse you of being lying. Pathetic customer service. I wqnt my order or refund it.

Absolutely shocking. Order 499553 I purchased an over priced vanity case for my daughter for Christmas from Saie direct. She opened it Christmas Day and was upset it was damaged. The lid had been cracked through every layer/lining and is very visible My daughter immediately emailed with all the photos snd has emailed several times since via email and social media. Not one response nothing. It cost £47.00!!! As Mum i am taking over as we are nearly 3 weeks in with no response at all. Totally appalling. Dont waste your money on overpriced poorly made tat.

My daughter received two of the exact same cosmetic bags for Christmas this year and when I reached out to customer service to return one (unopened) they said all sales are final. This is ridiculous for a cosmetic bag. This isn’t a make up that can’t be resold. Just lost a customer .

Horrible return policy. You have to read all the FAQs to understand which items are non-returnable. Even unopened. Will never shop here again.

I had an item that arrived damaged (clearly melted in shipping). I contacted customer service for over two weeks with no reply whatsoever. There is no direct number, only one email no one responds to. I ultimately needed to contact my credit card company for goods damaged in arrival to resolve due to nonexistent customer service. This was over one month ago and still no reply from customer service. Genuinely the worst customer experience from any order or company, honestly wonder how this company is still in business.