SagoReviews of sago.com

UPDATE: Immediatley after postig my initial thoughts below, I filed a formal complaint wtih the BBB. That definitely helped. Within 2 weeks of that filing, SAGO paid the incentive fee originally promised. ------------------------ Particiapted in a study about a month ago. Still have not received an INITIAL email regarding incentive payment, which was supposed to be sent within 2 weeks of completing the survey. I contacted SAGO by both email and phone and got a friendly, but not too reassuring response "don't worry, you will eventually be paid". After seeing all the bad reviews on this web site, I took the next step: I filed a formal complaint with the BBB. If you get contacted to participate in a SAGO survey, RUN!

This used to be a good company when they were Schlessinger, and they paid you as you walked out the door from a focus group. Now, they pay digitally and they drag their feet on paying out incentives! They say it takes 4-6 weeks to get paid, but it takes longer! I have 3 incentives on my dashboard that I have not been paid for. This is a sign of a company in financial trouble. There are so many other focus group companies you can work for that pay out within about 2 weeks after the study ends. I am blocking Sago emails.

You will not be paid for MONTHS! Horrible and I don't know why clients choose to use them for study's when the participant retention is so terrible. I have arbitrated against companies before for not delivering their services and I am going to wait a few more weeks before sending a demand letter. I have won against big banks like Chase this way so It looks like it may be my only way out.

I used to love doing studies for Schlesingers. You would get paid on your way out. Now it doesn’t matter if you are in person or virtual, it takes months. I did a study 11 weeks ago and my incentive says “processing”. In the mean time they get paid from their clients. I guess they bank all that money so they can collect interest and hope you give up on your money. 3 months is all long time to wait for a measly $100 and it still hasn’t been sent. I refuse to go into the facility when I qualify. If they paid at a reasonable time, then I would.

I've been doing surveys with this company for years. In the past ,I didn't really have problems with pay,but over the past couple of years it has become quite an issue. They have canceled cards after I received them without notice. When I called in they said it was because the card had not been activated. You would think,they would email me notice and reissue the card. I tend to hold my cards and just make sure I use them before the expiration date. BUT NO I HAD TO CALL AND INQUIRE ONLY TO FIND OUT THEY CANCELED IT. Now it has happened again.They are too disorganized at keeping up with what cards go with what study. No I have to try to find someone who is organized enough to do a proper search and reissue my card. I recommend not wasting your time with them .

It took over ten weeks to receive the incentive for research I participated in in September 2025. Multiple emails were sent to the research recruiter - Sofia Espinoza - after 6 weeks had passed, and she ignored all of them. I then sent a complaint to the research company Inspired Opinions (trading as Sago) and was replied to by Shiwangi Shahi of Sago, who promised payment would be incoming. Reader, it was not incoming, even after multiple emails from me. She kept making promises which weren't kept, and it was only when I threatened to complain to the market research regulatory body MRS (in the UK, where I am based) that the incentive finally came through. I have now blocked their emails and will never do research for them again. Given how many complaints and 1-star reviews they have on here, it's clear this behaviour is standard for them: they're scammers, and I hope this review helps someone avoid getting ripped off by them!

I have been a member for over a decade and have received lots of awards/rewards for my activities. Lately, however, they have been extremely slow to provide them, taking months in some instances for rewards I can get through other programs in minutes or hours. I don't know if they are having financial problems or what, but I am concerned that hundreds of dollars in gift cards or other rewards may never arrive, given how bad their customer service and redemption has become.

Doing the survey was pretty easy location easy to get to people very polite on time the problem is the points I got my points the same day of my study I redeemed my points the same day I am still waiting it is still processing when you reach out to sego to ask for help they send you to focus group wallet support which is horrendous I just told a recruiter please do not recruit me for any studies involving sago sago is connected with so many other research companies like focus scope and I even declined to work with them because they will pay through sago I'm not doing it anymore I'm so done beware