SagoReviews of sago.com

Same complaint as a very users. They take forever to pay and have zero customer service. They don't answer calls and they don't return calls or emails. It's been six weeks since my participation.And they have not even acknowledged my payment yet. And if you know their proces, once they tell you, you have a reward available, you have to claim it and wait another month or more to actually receive it. This time I have been waiting for 8 weeks and still no payment. If I receive notification today, i would still have another month to wait for the payment. So three months to get paid. BUT.... I haven't been notified yet, so it will be even longer. Horrible company

Use to be great. Would pay timely for participating in studies but now it takes months to get paid. I reached out to support for status on Payment and got no response. The use your time but do not pay. Use them with caution.

Sago I believe came out of Schlesinger. I always enjoyed doing focus groups with them. Then they expanded and started buying up the competition. Now they are Sago. The problem is not the amount they pay you, that's always competitive with the market research world, it's the length of time before you get paid! Sago has become the most ridiculous of ANY company I have ever done a focus group with. They have like so many other companies, adopted the "digital wallet" form of paying us. I don't care for it but it works. However, in Sago's case you might have to wait SIX WEEKS before you are compensated! That is total BS for a digital payment. I sent their support an email inquiring about my compensation. This was their response: “Sago is currently facing significant delays in the incentive processing workflow and we appreciate your patience and understanding during this challenging time. Despite our best efforts, there is a possibility that we may not be able to meet our standard commitment of processing your redeemed points. Please allow up to 20 business days for processing during high volume periods. Please allow an additional 7-10 business days if a physical card is selected. All other reward choices will be delivered by email. Once again, we apologize for any inconvenience this may have caused, and we appreciate your continued support and understanding. Sago will keep you updated on the progress and sincerely hope to return to our standard processing times soon." One Star is all they get.

I've done multiple studies for this group as Schlesinger and also as Sago and have been paid pretty promptly - used to be with a check as you left the facility, then later as a gift card option within days of the study. Did one on 11/14/24, they said since it was offsite it may take a 'little longer' but it took until 12/6 to even get the reward posted to my account where I could redeem for a gift card, and now the Amazon gift card request has been 'processing' for 20 days - have been told it 'could take' 20 business days plus some to account for the Christmas holidays. On the other hand, I participate in a medical study for a rare disease - had my bi-annual evaluation on 12/17 and an email for the $25 'thank you' arrived 12/24 which I redeemed on 12/26 for Amazon credit and it was in my account instantaneously. I don't know who Sago uses for their 'payment processing' but they need to talk to CorEvitas.

It took a long time to get paid for the 1st study I did. I was paid in September. I did a second study in November. They are claiming the September pay was for that. They don't show your studies on the dashboard of your account untill it is paid. There is no record when you are accepted or when you complete a study. Only your emails. The emails don't always reference the studies identifying number so it is hard to document. I suspect this is intentional. I am currently trying to get them to admit they still owe me. I will update. It could be they are just badly organized or it could be they want plausible deniability and having a poorly designed website makes that easier. Let's see what happens. The pay they promised is decent but getting it after you do the study is a pain. If they fix this I will change the rating but they really need to redesign the website so each study is shown as invited, accepted, completed and paid. They decided they "had no record" of my second interview. I had sent mine but apparently my documentation wasn't good enough. If you decide to do this, require an email with the survey or Interview number with each interaction. Going over mine I can see the number was on very few of the emails from them. Get written confirmation about each date and the number and also ask the person you deal with for a written or verbal ( recorded) confirmation of completion. The problem here is proving they owe you. The money is good but either they do a terrible job keeping records or they are depending on the idea you won't put up too big a fuss if they don't pay you.

They have recently started popping up on attapoll and DQ me every survey BEFORE even asking me screening questions. I will be reporting them to Attapoll next chance I get and anyone who uses Attapoll, I recommend doing the same so they get their surveys taken down off the website. Not only do they try to DQ you, they'll straight up send a "survey declined" message which can shadow ban your account from surveys for a few hours. That's not fair to us users just because you won't even let us take a screening. This genuinely needs to become illegal with the plethora of survey sites coming up lately. Maybe if they get sued a few times, they'll think twice. I genuinely think these companies need to be sued out the a** for the amount of time wasted and stress they put on people. Some of us nowadays have to do these surveys to make ends meet, especially us disabled folk. But they don't care cause they have endless money that they don't want to let go of cause they can just screw over naive people. I've learned fast to block all sago surveys and get them off of my routers. Will never try to take another one again.

This company wants your opinion...unless it's about how badly they suck. I've done surveys and focus groups with this company for the past two years. The pay per survey/focus group is higher than average. Their payout, however, is insulting and tear-inducing. I've written them numerous times about not paying on time. There's always an excuse. Now the holidays are causing delays. The holidays come every year around the same time. You'd think they would hire seasonal help. You'd be wrong. If you don't need the money right away and don't mind waiting two months, this company pays well.

They refuse to pay for a study I completed more than a month ago. Customer service sent me a boilerplate response telling me to wait 20 business days. I did that then contacted them again complaining about the late payment, and now I'm conveniently locked out of my account. Can't reset my password or login. They are not holding up their end of the contract I signed before I wasted my time on their study.