SafetyServe.com Online Defensive Driving CourseReviews of safetyserve.com

Course locked me out when I attempted to log in to continue. Calls and live chat with customer service went unanswered. My email was answered 2 hours later with this response: “Unfortunately, New York does not allow a course that did not pass the verification process to be unlocked. Once it is locked or disabled, we cannot unlock it for you to proceed.” Three days later I’m still waiting for the refund.

Absolutely, terrible establishment. I was near completion of the course and the site crashed and subsequently locked my account. They did nothing to help unlock it. They rather just tell you to repurchase and start from the beginning. They kept on telling me the general response that I failed the verification, but the site itself crashed on a slide, not the verification screen. I would stay far away. Don't give them any of your money. There are plenty of other courses out there.

What I study for is not in the exam ... That's not fair

I mistakenly answered one verification question incorrectly. Throughout the entire 5 hours of attempting the course, I encountered no other errors until I was unexpectedly locked out. I reached out to customer support, endured a 10-minute hold, left two voicemails, but received no callback. In my email, I detailed the situation and received a response hours later stating, "Your account is locked due to failing a portion of the verification checkpoint multiple times." They couldn't inform me how many times I even failed a question upon asking. Giving me a sense of either incompetency upon their CS staff or they know something is wrong and do not care to fix it. Despite explaining that it was only a single instance, they showed no concern and declared a permanent lockout. This website has flawed code, failing to accurately record the number of times someone fails a verification test. I wasted 5 hours completing the course and an additional 3 hours seeking customer support assistance. I strongly advise against using this platform for your insurance reduction needs.

Took my money and did not deliver the course. Beware arbitrary 30 day limit to complete 6 hours if you happen to have a busy life. They collect huge amount of extremely personal information, shoe size, etc and then lock you out. It seems to be a scam to sell your information to marketers.

after 30 days of completion, and not receiving anything on the mail, I called cs, waited over 10 min. on the line, to be answered by a rude rep.; asking $10.00 to resend it.

The registration process is painful and time consuming. Completed the first 2.5 hours of the course only to have to freeze up and the “next” button would not appear. Had to contact customer support and they took 3 hours to respond telling me to use a different browser. So then had to start the whole session all over again only to “fail” the verification in my 4th hour. Failing the verification locks you out of the account and you are unable to continue and have to re-register and start all over again. The verification asked me what day of the month I was born which I’m sure I was correct in my answer lol but it told me I was incorrect 3 times. DO NOT use this site unless you want to waste your time!

I got through 4 hours of the course without any issues except the stress every thirty minutes reminding you to verify identity or be locked out for good. I answered everything successfully the it asked me my gender which I answered. It told me incorrect which was system error. Instead of assist, representative was condescending and told me here's your refund without any recourse. This is a poor service and should not be taken by anyone. Be aware you will waste your time and have nothing to show except poor customer service. They have no remorse in wasting people time. They offered no resolution except saying you can take course over! Are you kidding!?!?!