Charity Volunteer S.
No findings is not no findings
After a very long delay we received a report showing no background concerns. We wrote saying the person had a felony record and found it in a simple web search, and they did not. They wrote back with excuses. I would not use this company again.
Response from SafeScreener.comMay 30, 2024
I wish I had seen this review when it was first posted so I could have responded right away. We had not been monitoring Trust Pilot at the time. If a missed record is brought to our attention, we will always conduct additional research to determine if and why a record was not found during a criminal record search. There are situations when an existing arrest, no matter how serious, would not be found or could not be reported. We must abide by the Federal and local laws when it comes to reporting arrests as well as convictions. We are limited in reporting arrests that resulted in dismissals, expungement, and other non-conviction dispositions. Even a criminal conviction has limits determined by each state's law. This is for the protection of the applicant's rights, and to avoid recourse that could result in civil liability to the client or ourselves. Along with this, depending on the screening package, not every criminal record can always be found. Criminal records can exist in a jurisdiction such as a county court but not be found in a multi-jurisdictional (often referred to as a national criminal) database. If a database search or very basic search is performed to reduce the client's cost, not every county a person lived in will be checked. There is always a balance between the cost and thoroughness of a background check that comes into play. The last point I'll mention is that people often assume that if a record shows on a Google-type search, that a screening company should report the data as well. That's simply the case as these news archives and "mugshot" websites are not authentic criminal records and not FCRA-regulated sources. We do our very best to provide thorough and legally compliant data to our clients. Any truly missed record is taken very seriously and our processes are corrected if needed. I would be more than happy to discuss this matter and see what happened in this circumstance if you receive this response and would be willing to reach out to me. You can reach me directly at [email protected] or 312-985-5010.