Christopher M.
The service is terrible!
The people operating the storage at my location provide terrible service and cost me a lot of extra money. I signed the lease in the late afternoon over a weekend and told the operators I would move in on Monday. When I arrived on Monday, my storage area was locked and I could not get access. This forced the movers to come back a second day and cost me over $500 extra. When I told the operator of the facility what happened he said he could not take my word and I needed proof from the movers. I provided the proof from the movers but the operator NEVER responded to me. The people working there are rude and unresponsive.
Response from Safe Place Mini StorageDec 23, 2014
We here at Safe Place Mini Storage regret the inconvenience you experienced upon moving into our facility seven months ago. For security, it is our policy that all Units must be locked at all times! When you executed the Rental Agreement, we read aloud to you, and you initialed: "I understand that I must lock the Leased Space at all times. Owner will not have a key to such lock." Since you did not put your lock on the Unit, we were compelled to secure the Unit from unauthorized entry. We would be violating the Rental Agreement if we allowed anyone to enter any of our tenants' Units, particularly as in an after hours situation such as this one. This is to protect our Units from damage and/or to insure that no-one dumps items or trash into such Unit. If you had just let us know that you needed after hours access to your Unit that evening, then we would most certainly have arranged for it. As with all our tenants, we do value your continued business and hope that, from this point forward, the rest of your stay proves to be a pleasant experience. Thank you.