Michael
Service failure after sales
We researched several options before moving forward with Safeguard Global. Their sales process was very responsive and easy to work with, but as soon as we signed a contract their legal and implementation has been absolutely appalling. Poor communication, weeks between email replies, unexplained fees slapped on in legalese (the latest one is an additional $6K USD). Our employees transitioning to live and work overseas have been in limbo for several months now, which has been stressful for everyone involved. Safeguard has been operating at a snail's pace and there is no end in sight. Maybe they provide better service to larger companies and don't care as much about the smaller ones? We absolutely made the wrong choice with this company. Would not recommend.
Response from Safeguard GlobalApr 17, 2026
Hi Michael. Thank you for taking the time to share this feedback. We’re sorry to read about your experience and the concerns you’ve raised about communication, implementation and fees. This is not the level of service we aim to deliver. We'd like to look into the points you’ve raised and understand more about your experience. Please contact us at [email protected] with your company name and best contact details, using 'Trustpilot review' in the subject line, so we can route this to the right team. Thank you again.