SafecastleReviews of safecastle.com

I found Safecastle easy to use in search of products I was looking to buy and found their customer service very helpful, and shipment was delivered on time with no issues.

4 out of 6 Keystone chicken 28oz cans were dented and beat up. I am concerned about buying by the case. I think they are just off loading damaged cans to online buyers

***BUYER BEWARE!***Should have looked at the reviews! I received only part of my order, specifically the canned turkey, with no information on the dried bananas or blackberries. This lack of communication is unacceptable. I have asked them to cancel the dried fruit order and refund my money, including my membership fee. I am not expecting a response. I won't be ordering again.***BUYER BEWARE!***

I ordered some PRI-G gas treatment from Safe Castle. They sent me PRI-D diesel treatment instead (an honest mistake). I contacted them and let them know (they responded to my email in a very timely manner) and shipped out the right product to me right away providing me with a tracking number . Unfortunately I never received my product (even after it was out for delivery according to the tracking company). I let Safe Castle know once again that I didn't get my order and Kay went right to work for me trying to find out about it. She always answered the phone in person when I called to inquire about my order and responded to my emails promptly. She had to try and file a claim against the carrier but it was denied (definitely no fault of hers). She refunded all my money to me the same day. Bottom line is it was a pleasure doing business with Safe Castle even though I never received my order. Kay is a woman of her word and full of integrity!!! These are people you WANT to do business with, give them a try and you won't be disappointed! Bottom

BUYER BEWARE! We bought 3 cases of rations from them but only one was delivered. I called and they said they would follow up but never heard from them again even after trying to follow up. Don't try saving a few bucks with this company. Not legit!

I made an order and received it a few years ago so they are a legitimate company. But I keep getting spammed by them, even after trying multiple times to unsubscribe. I wish I had never used them in the first place.

Never shipped item. Ghosted when asked to refund

A case of 24 cans of Red Feather Butter was recently ordered for my long term emergency supply. They arrived in a timely manner but 12 of the cans were damaged. A couple had severe pointed dents into the rims, most had dents just under the rims pulling the can's sides away from the seals. I checked with a couple of extension officers and a local master canner ( who came to my home and looked at the cans), all 3 concurred that the cans were damaged and not trustworthy, much less for long term storage. I was offered $70 reimbursement for the 12 damaged cans. Safecastle charges more than that for 6 cans, plus my yearly membership. As I have no refrigeration nor freezer space in which to now store these damaged cans, I rejected this refund suggesting that they might at least replace 6 cans. Also that I would share (advertise) the damaged cans with my prepper group who have never heard of Safecastle nor Red Feather Butter. And that I would consider reordering an additional 6 cans in the future, IF the replacement cans could arrive undamaged. By the way, I have opened a can and the butter is very good and indeed creamy!! I told Safecastle that I realized that the damage was not their fault, but that it was not mine either. I also told them that It's my observation that Red Feather did not package these cans for shipment and suggested that future cans have a thin piece of cardboard between the cans, similar to beverage cans I was simply told that my $70 refund was on the way. I cancelled my yearly membership. I've heard nothing more. That's the sum of it. I'm very disappointed!! My suggestion, DO NOT order a quantity of this product, nor any other heavy product from Safecastle. It's not the first damaged product I have received from them, but they have usually made it reasonably good. Last Note: It was my understanding that the butter was good for some time (and I know that it would normally be so) but the Use Buy date is 01/11/25, less that 1 year from my order date. I asked about this and received no response.