Safe & Sound IncReviews of safeandsoundhq.com

Wow got a nad c700 renewed fantastic! Great customer service great price they stand behind what they sell 5 stars Great family owned Business

I bought a Martin Logan Motion 35xti from this company a year ago. Unfortunately I had electrical problems in my building and it messed up almost all my gears. Realizing I had a warranty, I reached out to Martin Logan and unfortunately they turned me down. They rather gave me a quote to purchase the tweeters and drivers. I was heartbroken and I reached out to Safe and Sound. They explained it’s beyond them since Martin logan has turned me down. Considering what I lost,they purchased the parts for me which is not part of the warranty. Thank you and will always recommend them.

Thank you Safe and sound for your expertise in recommending the components. My music system now sounds absolutely fantastic. Highly recommended!

Called out the guys from Safe and Sound to fix a clients lock. Eric Perry was punctual, courteous and knowledgeable. He quickly identified the issue and fixed it. Have no problem recommending this company to anyone seeking a professional, meticulous locksmith.

Customer service is alive and well in Chickopee, Massachusetts. I had a small snafu with my order and they got me sorted quickly. You talk to an actual person if you call with a question or concern, which already blows the competition out of the water, and on top of that, excellent and knowledgeable staff. I talked to Aaron and David, both friendly as can be. I would recommend their services to anyone. Next time I need a component, I know where I will get it, SafeAndSoundHQ! Thanks fellas!

I recently purchased a pair of Martin Logan speakers at a nice price since they were an open box pair. It is hard to get quality, high end audio products at less than retail price so that was a true god-sent for people like me who posses high audio aspirations with a less than full bank account. There were complete professional, very personable and cheerful, and willing to go the extra mile to make customers like me extremely happy. Communication was quick and courteous, helpful and supportive. It is by far the best audio transaction I have ever had, and that goes back at least 30 years in buying audio equipment online and over the phone (before the internet!). You can't go wrong dealing with these folks! Honest...

Incredible service, great communication and fast conveyance. I was blown away by these folks and have no delay suggesting them.

It seems that since COVID the audio dealers that managed to stay open did so at the expense of Customer Service. I found myself (sadly) leaving less than stellar reviews for many well established places where I had been a long-time customer. It's because of one such experience that I looked elsewhere and discovered Safe and Sound. In two separate $,$$$ transactions in the past 90 days I cannot overstate the positive experience I had both times. Coming off a bad experience with another audio dealer you can imagine I was hypersensitive to ANYTHING not going spot on perfect here. Since I never told them about any of my past history I must assume that they treat all their customers as stellar as they did me. This has become my new go-to site for all my future A/V purchases. Bravo!