Safe & ChicReviews of safeandchic.com

I ordered 2 foundation sticks and a few other items and received one of the foundation sticks arrived with the seal broken and it stuck to lid. It was dry and crusty looking. I immediately emailed them photos and my concerns. Explained to them that it appeared used and requested an exchange. Customer service was very rude, I quote "There was a seal on it" I explained to them that the seal was broken and that even it they say it is "new and unused" they cant guarantee that as they dont ship them. Even if it wasnt used, makeup expires and I have no idea how long ago the seal was broken/opened. It was crusty and not something Im comfortable putting on my face. For a company whos name is "SAFE and Chic" they definitely dont stand by that. After many emails with poor/rude customer service I asked a supervisor to each out on several occasions. They refused to do so, saying "we responded correctly" and offered me a $5 refund or to send it back and be banned from purchasing this item in the future... like I was the bad guy here. This is such poor customer service, quality control, and a bad way of accusing a customer of a mishap and not standing by your product. TERRIBLE.

This company is a scam. They sell you products from these clean companies but it isn't the real product in the bottles/containers. I purchased from the real companies and THEY PRODUCTS ARE DIFFERENT/BETTER. The scents and consistency is very different. I am so angry I bought $250 worth of stuff from safe and chic and they won't let you return. I WONDER WHY.

Super rude owner. Wont help if order has issue. Do not recommend buying from.

CAUTION! This company sent 4 of shampoo & conditioners that I asked for. However, when they arrived 3 of the 4 bottles were missing their inner seal & it was obvious that some product had been removed from the 3 bottles. Clearly I was sent 1 new unopened bottle & 3 that had been used.then returned. With more than 5 attempts to contact them via phone, text & email, they asked me to send pictures, which I did. They told me they never have inner seals on them & that products need time to settle after arriving. When I explained that they were standing on my counter & had already settled & please explain why 1 shampoo has a seal, I got no reply. If you have a problem with your puchase you'll be in serious trouble with these scammers. 3 days later I'm still being ignored. Please don't shop with these scammers & be careful that you aren't getting product that has been tampered with. Clearly a health hazzard.

Spent over $100 and never received the product. Safe & Chic claimed they sent it. Emailed company several times and they only said "file a claim with the post office". Upon further research, I found most companies send a replacement package out ASAP and works with the postal office directly. Out $100. Terrible customer service.

BEWARE Of False Advertising, Inaccurate Ingredient Lists, and terrible customer service-they will not fix their mistakes! I am allergic to most coconut-derived ingredients and steer clear of them. I placed an order for shampoo that fit the bill but when I got it, the label was completely different from the website and contained coconut ingredients. I notified this joke of a company-here’s how it went: 1. I got a long dissertation on why they are not liable for misinformation on their site (Ha!), ingredients can change with no notice, and it is my responsibility, as a consumer, to verify ingredients with manufacturers! 2. I am infuriated at this point, and told them they should go verify that with their supplier, as I bought the product from them-not the manufacturer. They agreed to and asked me to tell THEM which ingredients are coconut-derived, to which I did. 3. Next day, I get a response from someone that clearly didn’t read the email chain saying I should just return the product since I seem unhappy with their site, and I am responsible for return shipping. I responded asking if they bothered to read through the email chain before sending that response, as I was waiting for confirmation on the label issue. 4. Got a rude email back saying they have 2,700 emails, so different people reply to the same customer. Again, I am informed that I would be responsible for paying return shipping for their misrepresented product. 5. Lots of back and forth emails that ended with them agreeing to pay for my return shipping “this one time” and scolded me again for not properly researching the ingredients!!!!!! FYI, even the manufacturer’s site had a different ingredient list than what was on my shampoo bottle, and I DID tell them that. I have read a lot of reviews stating they refused to allow customers to return a product-THIS IS UNETHICAL and deceptive trade practices IF an item was not as advertised. Do not let them bully you into believing you are stuck with a product they misrepresented. Dispute it with your credit card company, if all else fails. There are so many other ‘clean’ sites that offer the same products with better business practices. Trust me.

Customer pays shipping for return and seller doesn’t include shipping for purchase. Shipping cost are more than the item itself

They lost my order and were so unhelpful. They refused to resend it or refund even though it was their mistake sending it via mail instead of UPS. Definitely be aware if ordering from them, there is something very shady about them.