Safe & ChicReviews of safeandchic.com

Used to be a fabulous company, but customer service has gone way down hill. I had a recent incident that involved several emails because of an error they made, but they still haven’t resolved the issue. I’ve had to dispute a charge with my credit card company because Safe and Chic sent the wrong product to me (so THEIR error). They refused to issue a refund until I returned the item they sent in error, but even though I promptly returned the item and tracking shows they received the item back, they never issued a refund. So not only have I been inconvenienced, I paid for an item I never received and for which I’ve received no refund.

Ordered about $100 of yarok hair products but never received them. Supposedly they were delivered by usps, but I never saw them in the mailbox or at the parcel box at our gate. I should have known when this site somehow had products that no one else currently had in stock that it was a scam. It's worth the couple extra bucks to buy directly from manufacturer and actually receive your products.

I would rate zero stars if I could. This company does not follow their own written return policy! I returned a concealer the very same day it was delivered as I could visibly see that the shade was not a match for me without even trying the product. For the record, it was a powder concealer in a plastic transparent case, no need to open to see or test the color. I then boxed it as it came and wrapped it back up in the cheap, white tissue paper they sent it in along with their bag of testers in the same box and paid to have it shipped back following the requirements set forth in their return policy. I then get a gift card notification instead of the full refund and ask for the refund to be issued on my credit card via email. The representative then said it was “damaged in transit” and was therefore “not resellable”, even though I sent it back unused, in new condition, in the same box and wrapping it came in!!! When I asked to speak with a manager, I was told by the same rep that “the manager said it isn’t resellable and that I can’t receive a refund”. DO NOT SHOP AT THIS STORE! They do not follow their own policies, and their customer service is poor. If this was Sephora or Ulta, this wouldn’t even be up for debate. Save your money and shop at a fair, honest store that will not come up with excuses that can’t be proven to cover them from issuing refunds to honest consumers!

Stay away from this company! They have no customer service. They refuse to replace missing products. They state insane policies but can’t show any documentation. This is an IG company that is try to scam people.

Horrible customer service!!! I had to pay to send an unopened bottle of makeup back and they also did not refund me for the shipping to me! So a bottle of makeup that I returned cost me $21!!!!!

I purchased a mini pack of serums. I had received a full size from monthly service elsewhere, wanted to try others. I ordered and when I received, the bottles were out of box loosely and spillage occurred in all of them at different levels, one fully empty. I contacted them and told them. They said they would send a return shipping label but never did. Then told me if I didn’t send it quickly they would not be able to offer a refund and suggested I pay shipping back that they would refund later. Had I paid shipping back, I probably would not have gotten refunded for it. Seemed to be out of initial payment already. They said package was intact when they sent it. After that, my inquiries went unanswered. Don’t shop here. Service is non-existent!