SACHEUReviews of sacheu.com

Please don’t order from them, they actually won’t give you neither the product, nor your money back. The reviews below are completely true. I ordered 2 months ago and still haven’t received anything from them, only automatic email responses, I requested for a refund and they keep insisting that they ll ship the product in two days, since the beginning of March and now we re in May. They have an ai responding , it’s really annoying, worst customer service I have ever seen by far.

I placed an order with Sacheu Beauty at the end of January 2025 and have experienced nothing but frustration and disappointment ever since. After receiving only part of my order, I contacted their customer support multiple times. I was promised several times over mail that the missing item would be shipped within 48 hours. Those promises were broken again and again. I patiently followed up over weeks and months. Every time, they apologized, escalated the issue internally, and reassured me that shipment was imminent. On April 10th, they again promised that the missing product would ship within 1–2 business days and offered a 30% discount code for future purchases as compensation. Nothing happened. After escalating the issue once more on April 23rd, I was offered a 20% partial refund and told the missing item would finally be shipped. As of today, April 29th, I have still received no tracking number, no delivery, and no refund. Despite repeated promises, Sacheu Beauty has consistently failed to follow through, ignored deadlines, and left me with an unresolved order after almost four months. Their customer service, while polite, has been completely ineffective. I gave them every opportunity to fix the situation, warning them several times that I would escalate if no action was taken, but no real action ever followed. I cannot recommend this company based on my experience. If you choose to order from them, be aware that you may not receive your full order, and that customer support may not resolve the issue even after months of patience.

Dog shit customer service and such a mess around. I ordered last year and had no issue but re-ordering the products (to AUSTRALIA mind you) nothing was dispatched, I waited over a month, they said they’d refund me for the entirety of the purchase and I could keep the products as “good will”- yet I haven’t received my full refund or received any products??? They sent me $35 AUD back for the shipping cost (I’m still $65 AUD out of pocket) and no one is getting back to me. DONT WASTE YOUR TIME OR MONEY!!!

The most incompetent and problematic shop Ive ever ordered from. The delivery was delayed but I never received a message for the delay. It took them 3 months to ship. Also if you order from them BEWARE of the trap. They are gonna make you subscribe order your items. I have now paid over 90€ for something that came late, didnt want and cant even return. Thats the scammiest and worst service ever. DO NOT ORDER FROM THEM!!!!

DO NOT ORDER FROM THIS TSORE IF YOU LIVE OUTSIDE THE US! I placed an order on the 20th of march as a gift for my friend's bday which was the 28th of march. i live in Spain and I was aware it could take up to a week to receive my package, the day before her bday i went to track the shipment and saw it hadnt been updated for days. I then emailed them and they said I shouldve received it by now and theyll see whats wrong. IVE BEEN HAVING TO CHASE THEM FOR OVER A WEEK! They reply to your email and forget about you its crazy. After days of them trying to track my shipment, they located it and said ill get it within the next few days (between 2nd and 4th april) Its currently 4th april, i emailed them for the 9th time saying its getting tiring now, my shipping status didnt update since the 2nd and i just want my order!! or a full refund. They said the same thing for the 10th time, theyll look into it blablabla and let me know by the end of the day (like theyve said in every email then don't say anything). I had to obviously send them another email and finally they refunded me straight away, BUT ONLY A PARTIAL REFUND?? Actual joke, i paid 9.56euros for the product and 11.57 euros for the shipping and they lose my package and have the audacity to not give me a full refund. I am now trying to either get a full refund or to still get my order, because i am not losing money for a product i didnt even receive after 2 weeks of constantly chasing them and my friend being left with no birthday present because this company isn't ready for international shipping yet and doesnt know how to deal with problems like this. Embarrasing company. If youre from europe just order from WONDERSKIN. They're product is amazing and youll spend 10 euros extra on it but itll acctually be the same because with Sacheu theyll lose your package and keep your money.