SACHEUReviews of sacheu.com

Order never received. Reached out to the company multiple times, just to have an AI robot say a human would be in touch. This never happened. I tried so many times as was excited to receive the product. Worst customer service I’d say I’ve EVER experienced Reached out to replace and still nothing … SCAM

Very bad experience. I bought 3 lip liners after seeing thousands of ads, I was very excited. I finally received my package to see that it was already open and there was only one lip liner in it. I contacted the customer care and have had no response whatsoever. I paid £35 to get these three lip liners and now the money is all gone. The quality is also quite bad, it doesn’t stain my lips as expected, probably just a slight red tint and goes away in couple hours, so disappointed, I will never buy again from this company and wouldn’t recommend it to anyone.

Terrible. Did not receive my package. It's been 4 months and no explanations, no refund. Customer service will in most cases just not answer, of they do it's barely helpful. This might actually be the worst online shopping experience I've ever had. Do not -under no cirumstsnces- order from them.

The customer service for this company is awful! I was missing an item in my order and they aren't responding to my emails and there's not even a phone number to call. I will never buy from them again and wonderskin is better anyway and lasts longer.

The information about 'dispatching orders in 24h' is completely false. It takes them over a week to ship a simple order. The customer service is all auto-generated emails. It’s a dressed-up scam.

They have scrammed me on 200 euro! Don’t buy anything from them they will withdraw 50 euro every month from you!!!! They have placed orders the past 3 months without me knowing!

DO NOT ORDER FROM THIS WEBSITE!!!! I ordered a peel-off lipliner and the delivery time is supposed to be 7-14 buisness days. It took them a MONTH to deliver my package, and when they did, they made me pay 6 dollars to claim it. keep in mind ,the whole purchase itself was 10 dollars + 15 dollars shipping. If that wasnt the worst part, the moment i got money in my bank account, they took my whole basket and bought it (without my consent) in the middle of the night. I was not planning on buying any of those things ,since i forgot about this whole website. I contacted my bank afterwards and they asked for a screenshot of Sacheu's response to my gmail to them, but funny thing, they never responded. I had to get a new card, so they wouldn't be able to charge it again. DO NOT ORDER!!!!

DO NOT ORDER – Completely Unreliable and Dishonest I rarely leave reviews, but this experience was unacceptable. This company charged me for an order I never placed, and now they're claiming the item is non-returnable. That’s not just poor service — it’s fraud. I've contacted my bank to dispute the charge and report this issue. Avoid this company at all costs. Their practices are completely untrustworthy.