SaberbayReviews of saberbay.com

I have spent a fair amount with Shane/the Saberbay over the last couple years, knowing he is not very well liked by many. Luckily I had never had to have a conversation with him prior but the moment I had an issue with a rather expensive item that obviously wasn't checked before shipping, he quite literally lost his mind at me and became quite rude and abusive. Didn't really care to resolve the issue that shouldn't have been there in the first place and insisted that if I bought some tools out of my own money I could fix the problem with his product myself. Inlight of his recent actions within the community, I felt it is important to let people know how unstable this person and company are. I'm glad to here he will be shutting down soon. No sense of professionalism and will always blame everyone but himself.

Owner has a huge ego and has personal issues and peeves that he brings to the business (you see him airing them out on FB). Very rude in general. You’ve been warned.

Have had multiple conversation with the owner and he was absolutely ignorant. If I'm going to ask questions about his product, I don't expect responses like, That's it's man. And if I make it public comment on Facebook and he does not like it, it just gets deleted. He's right along side with DX SABERS!! Seriously bad customer service considering how many other saber vendors are out there.

I must agree with AS's "Horrible Experience". I talk to this guy on his Etsy shop asking him about saber hilts he sold & if the come with a chassis or if I could buy one. He told me that he doesn't sell chassis & that he was pretty sure it didn't say anything about chassis in the description. What a rude response! He then told me to look at the site (didn't give me link) & that I could pay for an install, but not the chassis for the hilt I wanted. That makes no sense! Just sounds like he wanted more money!!! Hilt was under $400 but over $1000 with install at the cheapest! Feel sorry for those that go to places like this first...

So here is my experience with SaberBay. I have purchased a lot from this site, that is to say up until today. I have never needed assistance with any of the product before, which is why I had been a repeat customer. That all came to an end the day I needed help on a soundboard that I purchased. I have built and installed tens of dozens of custom neopixel sabers and have used this particular board on many occasion. This particular board had an issue with the SD card, so I utilized their Customer Chat to ask what my options were. the reply I got back was to contact the manufacturer of the board or to check a facebook forum which I do not have access to because I refuse to have a FB account. I was taken back by the total disregard of this merchant for a paying customer not to mention a returning one, of multiple times at that. I explained to him that that I don't have access to the forum and his general brushing me aside was not an acceptable response, to which he started berating me and told me to watch my attitude and that he's not responsible if things he sells works. I was blown away at this point, the more I conversed with this person the more he reminded me of the owner of DXsabers. He seems to not care about you once he has your money. He has ZERO people skill or enough business sense to know not to belittle a paying customer. fast forward a few months to my next purchase, which was a sizable one, that included no electrics this time and was done as a "second chance" attempt just incase the last issue was a fluke, like maybe he had a bad day or something. The Item that I was interested in was on back order, I again sent in a chat and asked when they would be available. He replied that he didn't know but they will be available soon. So I asked if and when they were available, is there anyway I can be notified? He responded he would send out a notice on FB, I then replied, I unfortunately don't use FB, is there another option? His response came across as though I was an annoyance to him. He responded, " LIKE I TOLD YOU BEFORE, I'LL SEND OUT A NOTICE ON FB". I was again thrown by this persons nasty communication skill. but I disregarded it and continued to make a purchase anyway because he is offering a 10% discount for the interim June 6th through the 12th. As I'm making my purchase on the 9th, I select PayPal ,which brings me right to the PayPal website. At no point is there a spot to enter a coupon or discount code before or after the purchase. Now that my purchase was made, and no discount was applied, I once more attempted to contact this merchant about the discrepancy. I was informed that I was offered several opportunities to enter in the code. I replied that I am using an iOS device, and I have screenshots showing my transaction, and there was no place to enter in a code. After accusing me of trying to enter in a invalid code, to which I replied I cant enter in any code all whether it is valid or not, and I can provide screenshots of what I am presented with. He once again accused me of having a hostile attitude with him. Is this guy kidding me or something? I just spent $650 with this cuck and he has the nerve to instigate another altercation? He goes on to tell me that because he is busy he doesn't have the time to "hold someone's hand though checkout". That was the straw that broke the camels back, at this point I had enough of his demeaner, to which I replied my dissatisfaction of his treatment of a paying customer. He then flat out called me an A88HOLE and told me not to make any future purchases with his store. I retorted what he could then do with himself and demanded he cancel my order and refund my payment. I cannot advise purchasing from this vender at this point. You do so at your own risk.