SaalignersReviews of saaligners.com

Very frustrating to say the least. Lack of tracking would be fine if the company was proactive about ETA and status of order. When I have reached out to their customer service email, the response was quick…the first week or so. And then it was downhill from there. It would take weeks to get a response, usually only after a follow-up or two or three. And even then, they do not answer all the questions you emailed to them. It is like pulling teeth getting an update or response from these guys (no pun intended). I purchased upper and lower aligners. Sent in all that was necessary and was told they could only do my upper aligners snd I would have to seek an in person dentist for my lower aligners. Which is fine and appreciated but then I had to request the refund for the difference. They quoted me half of what was owed and had to write them clarifying the refund number. They agreed and stated they would process the refund. This was about two weeks ago. I just sent another follow up email following up on the refund today and inquiry regarding status of my upper aligners (which I have emailed to inquire about at least three times already to no avail). I am committed at this point since I an far into the process but I wish I had just gone with a different company at this point. And I certainly wouldn’t recommend this company.