Piketta
Customer service is excellent
Customer service is excellent, they are super quick in response and really try to help you. Taking impressions though is not so easy as I thought it would. Also, instructions sent with kit do not include how to use the cheek retractor. I love the company and the pricing but it will take a bit of work to make it happen on the customer side. My son is 16 and could only get some impressions done right. If you have a younger child it might be really hard to get it done properly. They do offer live sessions with a dentist thought however you should keep in mind that you will responsible for doing the entire process by yourself. They also want pictures of the teeth and some are inside the mouth and it is hard to take as well.
Response from SaalignersMay 14, 2024
Hey! Thank you for sharing your positive feedback regarding our Customer Support. Ensuring our customers receive the best support from start to finish is our top priority. We greatly appreciate your insight into the impression-taking process and acknowledge the challenges you encountered. We understand that taking impressions may be more complex than anticipated. As part of our commitment to assisting you every step of the way, we offer free sessions with our dental experts. These sessions are to provide personalized guidance, ensuring a successful and smooth impression-making process. To Make the process even easier for the customer, we email a video guide along with the instructions for making the impressions the same day you receive your impression kit. Just mention we offer a free video session with our dental expert for an initial consultation and at impression making stage where we also guide how to use a cheek retractor for a seamless teeth straightening journey Once again, thank you for your valuable feedback. Should you have any further questions or require assistance, please don't hesitate to reach out. We're here to support you throughout your journey.