Sheila C.
ALMOST OUT OF BUSINESS: They company does not presently answer…
Company is still not sorted out after getting rid of the old employees and getting another person to sort it out. Every email I send to them for my son Michael comes back as undeliverable. Apparently, they can send me emails but I cannot reply back to ANY EMAILS and this has been happening for 2 MONTHS and still the same problem. This is the email that just got bounced back to me: www ... yahoo ... dot ... com From: mailer-daemon ...at... yahoo.com To: s***.com Fri, Mar 14 at 7:39 AM Sorry, we were unable to deliver your message to the following address. ashley ... at ... saaligners ... com: 550: No Such User Here IN ADDITION: My other son is still waiting for his aligners to be made since about November or December 2024 and ashley said that it was an error on their side and then no more communication after that! Still left hanging. At this point, since impressions were made months ago, if they made the aligners based on those old impressions, then the aligners might not fit, or they might cause problems or damage to my son's teeth since the impressions were made a long time ago. At this point they should just refund my money as they are not providing product or service. I just called their phone number now at 8:06am to see if I could leave a message, since my emails get bounced back undeliverable and here is the message I get back: "The person at extension 1007 is unavailable. Sorry but the user's mailbox cannot accept more messages." Do they not even check their messages either? ------------ They company does not presently answer their 1 phone number or emails for the last month to 3 or 4 different email addresses. I signed up for zoom consultation yesterday and today and no one ever got on the call. Is the company out of business? Update: 11:50am January 8, 2024, since they have not been answering their phone calls or emails, I called the dentist office that was in the same building as them Capital Dental. They are not affiliated with Saaligners but she said that she thinks they moved. So this business is out of business...but they have a website that is abandoned and phone number and email addresses that are abandoned. I paid in full for treatment for my son, so we have been left hanging. Bad Business.
Response from SaalignersJan 15, 2025
We appreciate your feedback and understand the importance of addressing your concerns. Your satisfaction is our top priority, and we're committed to resolving any issues you've encountered with SA Aligners. By reaching out to our dedicated customer support team at [email protected] or calling 315-257-7729, we can work together to find a solution that meets your needs. Thank you for giving us the opportunity to improve your experience; we look forward to restoring your confidence in our services.



