Ryder RelocationsReviews of ryderrelocations.com

Ryder is strictly a broker of moving goods. Do not use them, get 3 quotes from reputable movers and decide. Just don't decide on Ryder Solutions. Your total moving cost will go up 100%. This is a scam they use to get your upfront fee only to find out the contracted driver and movers will charge exponentially more than Ryder Solutions communicated. Don't fall for the estimate price and don't fall for Ryder Solutions and their business model...it will cost you!!!

SCAM! SCAM! SCAM! You will pay 40-50% above your quoted price. Here’s how it works. Ryder gives you a quote and collects a NON REFUNDABLE upfront fee. This is Part A of the scam. Ryder, however, DOES NOT deliver your stuff. THEY ARE A BROKER. They subcontract the work to local companies like ALL MOVING SERVICES. This is not disclosed in advance. in fact, if you ask, Ryder will repeatedly deny or obfuscate. Ryder claims to have no knowledge or direction on how your move will be conducted. For example, in moving to New York, Ryders subcontractor’s (ALL MOVING SERVICES) subcontractor (some dude named “Sergi” with no last name from Fairway Moving) contacted 24 hours before delivery to inform me that I would have to hire an entirely new form of transport from him to get my stuff onto the island of Manhattan. Ryder claimed they had “no local knowledge”. As a company in the interstate relocation services business, if you are “unaware” your trucks are prohibited from entering the ***entire island of Manhattan*** that is nothing short ***willful ignorance*** designed to gouge your clients AFTER they have paid the non-refundable fee. Furthermore, Ryder “supervisors” informed me that, if I’m unwilling to pay for this “shuttle service”, I have “options”: said “options” being my belongings will be left in an open space, at the subcontractors discretion, “near” New York. I explained to the subcontractor that I live on a 4 lane road in Manhattan, thus there’s nothing stopping the any reasonable sized truck from delivering my stuff. The subcontractor told me it was “illegal” for a truck of that size to be in Manhattan. Therefore they were renting a uhaul van to “shuttle” my belongings to my place at an extra fee. I contacted the local DOT. It’s perfectly legal to drive a semitrailer carrying as much as 10,000 pounds onto my street — basically it’s all a lie. Was this the first up charge in my move? No. That part came at pickup when I was charged an additional 60% for special packing and extra space. The subcontractors reserve the right to designate any of your belongings as requiring “special packaging” services. The fact that you declined special packaging—as I did REPEATEDLY — means nothing to them. They do it anyway and charge you for it AFTER your stuff is loaded on their truck. Here again, I was charged hundreds for “special protective packaging” and then again charged for “more space” than the original quote — despite 3 conversions with Ryder assuring me this wouldn’t happen. To add insult to injury, the ALL MOVING SERVICES employee refused to let me retrieve or rewrap my belongings, standing between me and my stuff while saying over and over and over things like “I don’t want you to mess up your hair or manicure, sweetheart” “this isn’t your kind of work hun” — intimidating, sexist, and vile. If you complain, at every point in the process, Ryder points to the subcontractor and the subcontractor points to Ryder. People are so angry about this, Ryder’s phones are programmed to hang up on you if you use “profanity”, presumably bc so many of their customers are calling them swearing. Hanging up on their shocked and irritate customers is the ONLY thing Ryder Relocation excels at. FIVE STARS FOR HANGING UP ON PEOPLE NEGATIVE STARS FOR MOVING SERVICES. I inquired with the management as to what percentage of riders delivery services arrive on time and on Budget. She said she couldn’t tell me because they do “thousands of moves per day”. If Ryder does thousands of moves per day and they truly do not know what percentage arrive on time and on budget, it’s because they don’t want to know. Again, ***willful ignorance to claim plausible and legal deniability when you repeatedly engage in the deception of your customers****. Again, as other commenters have stated, none of these additional charges are disclosed until you have made a non refundable, cash down payment &/or your stuff is loaded onto a truck — thus both your money and possessions are beyond any meaningful means of retrieval when the additional charges are disclosed.

I booked with this company who subbed everything out and communicating with their sub contractors and me terribly. They also kept increasing the price. The movers were rude and terrible. Nothing about this experience was positive. Not one thing!!!!

took 3 weeks to get my furnishings then both tvs flat screens were broke missing 2 7 ft tall shelfs ,other items were broken it looked like someone ransacked belongings , jewlry was missing, lap[top, they claim truck broke down took them 2 weeks to send another one to get my furnishings

Scammers I would give negative stars if could. Before signing the agreement which said non refundable, I spoke to Steve M Moving Consultant at Ryder Relocations who then told me and sent me an email that if I canceled within 72 hours I would be refunded the full amount of the deposit. Because I was still unsure if house sale was going to go through and did not want to pay deposit yet. But Steve assured me if I canceled within the 72 hours I would get a full refund. LIES. I canceled the next day within 24 hours and Ryder would only give me an 80% refund. So I ended up paying 467.16. Anyone that charges as much as they do for deposit is not legit. They own one truck and contract out the work. Go with a legit moving company not a third party contractor. HORRIBLE EXPERIENCE! LIARS! CHEATS! SCAMMERS!

Horrible service. Do not use this company, they are a SCAM! We were quoted about 2200 originally. We listed out all items for them. When they got there on moving day, the third party hired by Ryder relocations ended up charging us way over the amount. We tried to get into contact with a manager but nobody answers… We also tried to reach out to Ryder relocations however, they are closed on the weekends. They wouldn’t refund our deposit pretty much backed us in a corner. So we paid the extra amount, however the movers themselves told us they wouldn’t take our things unless we tipped them $100 each. They took our stuff but left trash and debris and didn’t bother to clean it up. During the week we were waiting for our stuff, they were supposed to call us which they never did. I had to reach out multiple times to get the status of my belongings. Finally when we did get the update, they told us about 3-5 daysk and they would call us the night before and to be prepared for an 18 wheeler. We contacted our property management company they confirmed that they have had them before and we should be good to go. We also had a huge living spaces truck that came by with no issue. However when the driver arrived he told us he couldn’t make it and that he needed to get a shuttle and it was gonna be an additional $650. Which ended up being a $95 uhaul truck. Upon arrival my partner looked at our things in the truck and noticed opened and damaged boxes. And not opened as if they had fallen through, opened as if someone took a box cutter to them and went through our items. When they were unloading the furniture, I had noticed a bunch of our items have been damaged the coffee table that they made us pay extra for had bent legs and is no longer usable. They lost the supports for my mirror dresser which, we paid for them to put it together and now we don’t get that service because they lost it. My boxes came back looking damaged and the other adjusters legs for my bed were lost. The driver told us someone would reach out to us by Monday however no one did. By Tuesday I called and again asked for a Manager to reach out to me, but no one called again. Finally by Wednesday, I called again and spoke with probably the worse and most vile woman in existence named Farrah. Farrah was rude and condescending. I started our speaking with her calmly and rationally which was met with her screaming and going on a 20 minute tangent. My partner took the phone when he had realized she was becoming belittling and disrespectful towards me. And had a few questions yet she still chose to talk over him and not let him get a single word in. We came ready to talk and find a solution while Farrah came in ready to fight and act like a screaming crook. After her 20 minutes tangent. She then insulted my partner’s intelligence when he explained he didn’t know what cubic feet was in which she rudely said “you don’t know what that is, you should have learned it like 6th grade” like lady, you are probably 60 years old, we learned completely different things. What the standard was in your ancient days, isn’t what was our standard. She just kept screaming and screaming not letting us get any of our concerns in.I finally was able to interrupt her because we did record the entire conversation and I wanted to let her know, something we actually told her earlier but she wouldn’t let us speak and kept talking over us as we told her. She then got super upset saying she doesn’t consent. I let her know she doesn’t have to consent to being recorded as this is a one party state. I tried to ask again about the service I paid for my mirror, and again tried to find a solution however her solution was to scream at me that this conversation had been 32 minutes (in which 20 of it she talked and screamed straight for) and that she couldn’t handle this anymore. We tried to find a solution with this company, we tried to settle this ourselves, but simply because of Farrahs lack of professionalism and class and willing to work with us we have decided at this point we will pursue legal action. All we wanted was a refund on some of the services that where not performed and possibly to get compensation for the over charge, and Farrah refused to be helpful and was honestly worthless in each and every way she could be. We were already irate at the situation, and Farrah has successfully turned just level headed and irate into livid and fuming and again, due to her horrible management skills we will now be seeking legal help as we have tried to find a solution ourselves, but was completely unsuccessful due to Farrah’s lack of management skills.

BEWARE - SCAM ARTISTS They reel you in with low estimates without even sending anyone to actually look at your possessions to properly quote. Once the movers got to my apt, they didn't even want to take a bunch of my furniture due to the size even though we told them exactly what we had. Originally quoted $2100 turned into $4000. The movers said "we will take the tables if you tip both of us $100." Which i did because i need my desk for work. Once these guys took our stuff, they did not communicate at all. We had to call multiple times to get an ETA. Once my stuff got to my apartment, even though my complex told us there have been 18 wheelers who have successfully made it in my complex and dropped stuff off, the mover refused and had to charge me $650 extra to do the shuttle service. Upon looking at my stuff, some boxes appeared to opened with a box cutter. My coffee table arrived damaged - i was told that the insurance would give $0.65/per pound. Lovely! That's like $7 for a $150+ table! On top of that, they charged us extra for them to even bring the table. We were told we'd be getting a call by a manager on Monday 2/19. We did not get a call. We called the next day. They said a manager would call us. NO CALL. Wednesday 2/21/24, we call and finally speak to the manager Farah H. She was one of the most rude people we've ever spoken too. And hearing the way she was speaking to my partner got my blood boiling. She had the audacity to say "i dont know how you dont know what Cubic feet is, you learned it in 6th grade." On top of that, she was yelling and going on a tangent for 20 minutes without letting us get a word in. Also, Farah stated that all these bad reviews are from competitors. DOUBT IT AVOID MOVING COMPANIES LIKE THIS. GOOGLE MOVING BROKERS SCAMS. LITERALLY WHAT THIS COMPANY IS

Put in a request to a website Monday at 7:45 for a quick move across multiple states for a job (right under 2 weeks until move date). Within minutes I was called by Robert at Ryder Relocations. In about 3-4 minutes I told him our general inventory and the locations, to and from. He gave me a quick quote which I asked for him to email as he was the first company I spoke to and that I would need to talk about it to my partner. He nudged saying I needed to give him an answer at that moment which I tried nicely to ask for an email quote and my reasoning why I would not give an answer immediately. He kept pushing me and asked for me to speak to my partner while he was on the phone. He also sent me a text with his name but no quote. The call lasted 11 minutes which 6 of them were very uncomfortable and seemed scammy. Shortly afterwards I spoke to two other companies. Robert at Ryder tried to text again within 15 minutes of me getting off the original call with him. Still no actual emailed quote. He then text me aggressively that I needed to get back to him asap. It had literally been 17 minutes. Finally he text again saying it was my loss and he was just trying to help me. In total I received 5-7 texts in a 20 minute timeframe at 8pm on a Monday. This interaction was wildly awkward and very questionable while never actually giving me a written quote just pushing for me to give a down payment of $1300. I’ve moved multiple times and this has never been the process. Avoid this company and their scammy aggressive behavior.