Ryder RelocationsReviews of ryderrelocations.com

This was possibly the worst, and most expensive experience my husband and I have ever had. First and foremost, all these good reviews are absolute lies. Ryder is a broker (which we weren't told) they do not to the delivers, and that truck you see in the reviews is just for show. So lets get down to the nitty gritty here. I called 2/16/2024 as I was looking for a moving company to move from Texas to Virgina. I spoke to a Chris on the phone. He quoted me $2849.74 for 484 (3388lbs) of space, in total 58 items. In those 58 items were 4 large 6ftx3ft desks, a queen bed, 3 65 inch tvs, dressers, end tables, bookshelf, coffee and end tables, and a washer and dryer (this is important for later). I thought that was a great quote, one, because my husband and I were on a budget, he is a disabled veteran and we are on a budget, and Ryder VERY WELL KNEW THIS. We've been through PCS moves, but never one on our own. When they book, they tell us 5 days out we will do "Quality Assurance" to ensure that if there were revisions to the list we could adjust them, fair enough. I start reading the reviews and I freak out, so I do message them and let them know I want to go through my updated list. When I say we purged everything big, WE PURGED EVERYTHING BIG. I explained I was worried because of their reviews, and they gaslit, you can see the response from them I posted. Quality assurance calls me and we requote for 81 pieces. Now, remember the big stuff I stated before? That's important. We removed EVERYTHING, when I say everything we threw away the desks, sold the TVs/washer and dryer, our dressers, everything listed above, because we had more boxes than anticipated, so I figured that it would even out, and I might owe maybe an extra $500, wrong. They requoted me for $3200, I thought it was fair enough, until I saw the quoted volume: 437 cf(3059lbs). I questioned the Quality person on why my rate went up 400$, but now I have less volume, They stated "Because you have MORE stuff, we need a bigger truck and the price went up", well if that was the case, then the volume should have went up right? No, they guy on the phone said "that's just what my computer said" and when I told him I will not accept that requote and will wait for the day, he got huffy and hung up. The day arrives and the requote starts. The moving company Moving mania Arrives (not ryder, surprise) and they requote us at 81 items, 769CF (5383lbs) nearly double the volume, and what was the final total almost $1k more than expected. Now for the most part the woman from Moving Mania understood, and did work with us, which I was thankful for. So lets get to the delivery. So Ryder brokered our stuff to Moving Mania, well Moving Mania apparently couldn't make the delivery so our stuff got brokered out again! To Aegis Moving And Storage. I had to fight to get updates on my stuff (luckily I did put an apple airtag in there, so I saw where my stuff was at all times.) So the day comes and they are supposed to arrive at 9am, I text, and I get a call immediately. The truck rolled. You read that correctly, the truck moving our stuff rolled. I first ask if the driver and passenger were okay (thank goodness they were) and I stress to Frank the owner to not have them rush and take their time to get to us In numerous texts I received I was assured my stuff was okay, nothing broke, "wow you did such a good packing job", and the load arrives. It was loaded, horrific (see the photo) many of our stuff wasn't in good shape, and after reading the reviews from the company that did the final delivery, it was clear that if I were to go through insurance I might be blocked, so thankfully the owner of Aegis did meet me in the middle, and he gave me a discount on final delivery, so we still ate thousands of dollars in damages, but I just wanted it over with. DO NOT USE RYDER. They want your deposit, they want to under quote you, and they want to SCAM YOU.

Firstly, I called to confirm pickup at 9am morning of. They said yes 9 am. Next thing I know it is 5:30pm when they show up. They never updated me with new times unless I called to see what was happening. Upon pickup they charged me and extra $2,200 than quoted even when I left out items. Those Items I left out the 2 moving people from Gin & Lou (yes they use a third party) TOOK those items for themselves... After they had my items they would not give me any updates on timing or even where my items were. The customer service was extremely rude upon me inquiring where my items may be. They were also very rude when I told them some items were missing. They also delivered my items at 7pm and weren't done till 9:30pm. They were not willing to help me and guide me on how to submit a claim. Once I finally figure out how to submit a claim due to a missing item that claim was denied because it "wasn't on the itemize list as picture box (just "box"). Would NOT recommend to anyone unless you like rude customer service, broken personal items, and missing boxes.

My wife and I went with them because of their quote. However they brought a panel truck to move a 3 bedroom 3 bath split level. We were told a semi was being used. They ended up putting our items in storage so the hired movers could do 2 more trips. Total cost over 5 times initial price. About 2 weeks later another moving company brought some of our stuff. We have a power washer, air compressor, electric chain saw with 100 feet of cord, a circular saw, an expensive battery charger, a cooler and several boxes never received. Some of our furniture was either destroyed or badly damaged. Also some extremely well packed items were destroyed. They went thru our boxes and helped themselves. Do not be fooled. The truck with their name is a prop. We found out they are brokers not the movers.

I would never use this company again. Items missing from the move, furniture damage, and foreman on the job was impossible to deal with. His impression of women was very low.

“ I had a moving company come to our house in Conway and give me an estimate to move us in the middle of January. They were going to charge $9,600 to pack our entire house and move us to a storage unit in Statesville that I would’ve had to pay for separately. We found a better deal with Ryder Relocations-$5,973.21 to move our things and 30 free days of storage. Mind you, I was in a bind with Cam being transferred to Hospice and wanted to be in NC to be closer to him, so I had an aunt come pack mh entire house and another aunt and uncle deal and who were gonna take care of the expense part of the moving company. Ryder was supposed to come take an inventory of our house on Saturday, February 10th and move all the stuff on the 11th. I had gone over our house inventory with THREE separate people at Ryder, so I assumed all was good for the move. When they arrived, it was a third party company (Sal’s Moving Company out of Durham) who was subcontracted out by Ryder. My neighbor let them in because Wylder and I were back in NC and they had her sign the contract paperwork for the agreed price before they entered our house. Long story short, they didn’t bring a big enough moving truck for all of our stuff because someone at Ryder hadn’t calculated the cubic feet correctly. Come Sunday, when the second part of the payment needed to be paid, nobody contacted me, my aunt or uncle. Monday rolls around and somehow our price had gone from $5,973 to $17,000 that they were claiming we had to pay (cue the jaw drop). Everyone, including “management” gave us the run around and told us that was the final price because they claimed we had way more stuff than was stated when going over the inventory, which was obviously false because myself, my aunt who packed our house, my uncle and cousin who picked up our dogs and Cam’s trucks the day before the moving company came, had all been in our house and agreed there was no way we had the amount of stuff they were stating. Side note, I was under contract on a house in Statesville and when Cam passed away, I had to retract my offer for several reasons. I didn’t take that too hard because it obviously wasn’t meant to be. But the plan was to close on the house and have our stuff back before the free 30 days of storage was up. Fast forward to today. I still haven’t gotten our stuff back because my aunt and uncle and myself, refused to pay that ridiculous price when a contract wasn’t signed for that price. I had to hire an attorney a few weeks ago because Ryder was threatening to put our stuff up for auction by April 10th if we didn’t pay the $17,000. Ryder, nor Sal’s will disclose the location of our stuff, so I have no clue where our things even are, or if they even still have them. I ended up signing a lease on a rental house to move in April 1st, with hopes I might have our things back by then and that my court case would be settled, but it has not been. I am now paying for a rental that I can’t move into because I have nothing to move.” -A friend of mine who recently lost her husband As a CPA, I’m going to do everything I can to have this company audited because this is absolutely immoral and illegal. I will also be helping with this lawsuit and auditing process.

My sister hired this company to move her from Ky to Cali over a MONTH AGO - she is still sitting in her empty California apartment at the very moment I write this review. Little does this so-called company know is that the $ they have scammed my sister came directly from her company and they have a legal team that will be pursuing legal action to recover their $ and my sisters belongings. This moving company is shady and after I’ve read the horrid reviews, I’m surprised this company is open and the folks running it aren’t in prison. I’m sure the latter will be only a matter of time.

UPDATE: SCAMS. PLEASE AVOID Long story short - they did end up coming to pick up, but there was a problem EVERY STEP OF THE PROCESS until I got my stuff FINALLY. BUT MOST OF MY STUFF was gone/missing/not delivered. I was quoted $1700, ended up being charged $2500 only to lose furniture that is worth MORE THAN the moving cost. They are gangsters. I genuinely wish they go out of business. They say they are not a broker but they are. Also avoid I Relocate You, the carrier they partner with. The worst people, EVILS EVER. Stop buying people to leave good reviews LOL P.S. Even their pick up mover said he quit the job because he wasn't paid. Seems like they are f* all their employees too. ---- RESPOND to me NOW. You guys are supposed to come pick up stuff today and took a deposit already but suddenly no one answers the phone? Is this a total scam? I'm moving out San Francisco (zipcode 94107) please call.

This company is awful! They will scam you. When they came to pick up my stuffs they wanted an additional >$1000 to load my stuffs. They said my stuffs look bigger than they should be even though they were all listed on the contract. To cancel the move I would have to lose $900. I ask them to measure the furnitures to make sure it is as stated based on the numbers of cu ft I paid and they said no that is not how it is supposed to work even though the cu ft are listed. I had to agree to pay the additional fee to not wasting more time arguing with them. At that time, they offered me $50 to write a good review for them which I refused. The drop off was by another company which went smoothly. Scammers. Be ware!