RyderReviews of ryder.com

This was the delivery company for a piece of Pottery Barn furniture in central Michigan. Delivery was prompt, however of the two boxes this item was sent in only one was delivered to the door intact. The other portion was unboxed in the truck and handed to me at the door. Unfortunately they were gone by the time I realized they drove away with the box that held all of the hardware and instructions to put it together! Called Ryder office immediately and they punted me off to Pottery Barn rather than bring back what they took. Two weeks later I’m STILL waiting for said hardware because PB had to order it from an overseas vendor. I don’t fault PB because they’re great about taping hardware to inside box with a red ribbon attached so it can’t be missed. Ryder, however, couldn’t be bothered to bring back the box with the hardware they took!

Driver cut me off and ran a red light. I call the main number on the back with a plate number, they say that they can't do anything about it and transfer me to the local center near me. I sit on hold. An automated message gives me prompts to direct my call. The prompts do not have a compalints or cx. Service line. After hitting a number to get to a rep a new automated message tells me the office is closed and hangs up on me. After googling the branch I was transfered to, I find out that that branch doesn't close for another hour after my call. Industry leading only because there is no complaint line for bad drivers!