BHN Rewards (formerly Rybbon)Reviews of rybbon.net

A company that cannot be trusted. I received a gift through them (a 15€ Amazon gift card), and when I tried to redeem the code, it said it had already been used. I contacted them and they told me to ask Amazon for a review. After Amazon reviewed it and said to me that the code had already been used, I contacted them again and attached the email that Amazon had sent me. They don't care; they don't admit to doing things wrong, so they make it clear that they are very unreliable.

They issued a card that's practically unusable, it got declined at around 10 different merchants I used it at. I sent them proof and screenshots of that, and the only support I received was that they can't see the transactions in their system, so I'm stuck with a $120 card that I can't do anything with for weeks.

Come to use my reward and tells me system blocked. Message the company and never get any response or help. Can usually see it again in 24 hours but no help when your at a till. Always happens with Morrisons e-gift cards. Absolutely useless. Happened a number of times now. Going to print them as soon as I receive them from now.

I received two gifts recently and I chose a MasterCard debit card for both of them Neither of the cards actually work - won't add to ApplePay (even though it says it should) and doesn't work for purchases (I tried significantly lower amounts than the value of the cards at 4 different providers, all of which meet the requirements based on provided documentation). Customer service is practically nonexistent - robot agents that hung up on me twice.

recently got a voucher through an employer. my employer was prompt in paying for the voucher; the process to set up an account was fine (and they promptly answered a query with me being locked out of my account by accident), but BHN Rewards was disappointingly slow in processing the order to produce the voucher. missed out on Black Friday sales as a result

10 f'in mins doing the freaking survey to actually get nothing.

Its very convenient to use, user friendly! seamless and so far i have had no bad experience in using BHN Rewards.

Overall, I quite like the Rybbon platform from BHN. It's easy to use, campaign set up is very simple, and I like all of the integration and automation options that it offers. My only two critiques are that I wish it had the ability for the search bar to search for a name throughout all of my active campaigns (we do blinded surveys so if a respondent does need to troubleshoot anything it's a bit tricky to find which campaign they belong to) and that I wish the subscription levels/features were a little more customizable. As a small company, it's not always financially practical to upgrade to the higher level subscription, but being able to have one or two of those features would be immensely helpful for us. We've used Rybbon for a number of years now and I've had great experiences with every account executive assigned to us. Super helpful and responsive. Best of all, if they don't know they answer they tell me that and then go look to find the answer instead of just leaving something unanswered or making up nonsense.