RW&CO.Reviews of rw-co.com

My package has been sitting as awaiting carrier pick up since the 25th, the only response I have gotten back is "these delays are normal." That was after three separate email attempts, two live chat attempts, a Facebook comment, and an Instagram message. That's not a delay, you never gave the package to Canada Post, you lost it! The run around I have received is absolutely atrocious, their entire customer service team is in the toilet. They do not read your messages - I said nobody would respond to me via email, so they come back on Instagram with "Please contact us via email for this matter :)" I ask where my package is & they say "Your return needs to be done through Canada Post." What even is this company?

Toronto, Ontario I ordered on a small order worth $400 and never received it. Tracking said delivered my security cameras showed me there had been no delivery. I have sent their customer service three separate emails all 3-4 days apart regarding my package never arriving and I have been completely ignored. I will be boycotting RW&Co.

Their customer service deserves a zero rating! I purchased an expensive coat ($430) from their website and I realized it was missing a dream catcher that attaches to the zipper (it was both in the picture and the description on the website) and when I called customer service to complain, they advised me to purchase it again and see if it’s still missing! I did that and when I received the jacket the dream catcher was missing again so I returned it (over 3 weeks ago) and I haven’t gotten my refund back even though they confirmed that they’ve received the package! Their over the phone customer service is useless! I’ve called over 10 times and I only get “I’m so sorry but there is nothing we can do!” I WANT MY REFUND BACK. The only thing they did was REMOVE the jacket from their website after my complaint but how does that help me as a customer? They just wanted to cover their a$$ so they don’t get into more trouble with more customers without even solving my issue and now they took my money and the jacket!

Terrible customer service. I purchased an item and then 2 days later it went on sale. I spoke to someone who told me email the item details, etc. to customer service and someone would respond promptly. I've never received a response and am told to keep waiting for the response to my email. Who knows if it'll ever arrive? There are WAY better stores to buy clothes from...won't be bothering with this place again. EDIT: Just wanted to edit this to add that it is now December 5th and I still have not received any response. I've called and spoken to customer service THREE times and have been told each time that "back office is going to process it". Today when I (calmly) asked if the issue could be escalated, the person just hung up on me. Bravo guys...classy business you're running there!!

MERRY CHRISTMAS EVERYBODY !! I love the way my black and grey dress pants are turning pink because of RW's poor quality. Even though they have seen pictures their excuse is they only guarantee quality for 60 days .After reading my negative review they asked that I call to resolve this issue BUT THEY NEVER HAD THE COURTESY TO RETURN CALLS. Please do not waste your money here

Skräp från Kina. Falsk reklam!

This company has the WORST customer service I have ever dealt with. They take forever to answer an email and their response is so useless, they don't even read the cases properly. Long story short, they offered a promotion that was not working properly on their website. I sent an email to customer service, it has been almost a month without resolving the issue. Once, I even contacted their online chat asking for an update on the case and they told me someone will email me shortly. Took them 14 DAYS onlu to ask for information that was sent in my original email. I replied with my opinion about the experience and once again no response. Or maybe I just need to wait for another 14 days.

If I could give 0 I would. They lost my package.. made me wait 10 business days to start a claim with the post office.. made me wait 10 more business days for a refund and never got it. Be very careful when ordering online. I use to love shopping here for men stuff for boyfriend.. never again.