RW&CO.Reviews of rw-co.com

Terrible quality and customer service. Spent 80$ on a pullover sweater from the Toronto Eaton Centre location. Worn once, and the stitching in the underarm unraveled. I stitched the product to repair the massive defect. Contacted customer support who said nothing can be done since I "altered" the item. Sebastian was his name- extremely rude and condescending, and then ghosted me. I had spent several hundred $ at this store and will never spend another dime at RW&CO- overpriced garbage and they don't stand by their products.

I am extremely disappointed with RW&CO’s customer service. I ordered a business suit over two weeks ago, and my parcel has still not been delivered. Despite multiple calls to customer service, no one has picked up. I’ve also emailed them, but they refuse to open an investigation with the courier company, claiming that the parcel has been delivered, which it hasn’t. This experience has been incredibly frustrating. The lack of response and assistance from RW&CO is unacceptable. I advise others to think twice before purchasing anything from this company. Their customer service is absolutely lousy, and they clearly do not value their customers. Save yourself the trouble and shop elsewhere.

Bought 3 pairs of pants and the colour is washing out and there are pink shades are showing..and now threads are coming out . RW said it was my dry cleaner but it isn’t and then they said they warranty only for 60 days. DONT WASTE YOUR MONEY HERE

The manager at Sherway Gardens Mall (Heather) is really rude towards customers. I saw her being rude towards her own employees as well.

Placed an order online as it had good discounts due to Mother's Day weekend. The order was cancelled for "billing reasons" - called my Credit card company, they said no issues on their end, although the cancellation said it was due to billing issue. Then I emailed them to place my order again with the same prices and they said they cannot honour my price - complete BS! And bc I got the cancellation email 3 days after I ordered, then obviously I cant get the discount on the website anymore. How can they approve my order and 3 days later cancel it

I bought a coat in January. It is now March. This coat has fallen apart to the point of not wearing it. Within the first couple weeks strings were coming out of the seams , there’s now holes in the pockets. Very poorly made . Do not buy .you can get a better coat cheaper at Walmart or probably anywhere else. Also just to note the people that were working did not care at all. Didn’t say hi or anything. Also didn’t tell me till after the purchase I have a month to return , I was hesitant after that. They said no your fine no need for receipt to return

I had a negative experience with RW&CO's customer service. I mistakenly entered the wrong shipping address when placing an order. Immediately after placing the order, I contacted their customer service department to inform them of my mistake. However, instead of helping me to correct the address on the undelivered items, they advised me to wait until I received the tracking number. Then, I was told to go to the Canada Post website and change my delivery preference to "pick up at the post office." Even though I did as instructed, the packages were still shipped to the wrong address. Consequently, I did not receive half of my order. When I asked for a refund, I was informed that I would have to wait until the order was returned to them to receive my money back, which I am guessing will not be returned. I requested the service representative to escalate my case so I could speak to a manager and instructed them to call me back. Instead, I received an email repeating what I had already been told. It would have been nice to talk to the manager to discuss this further so that I could fully understand their decision was not helping me.

Sizing has become extremely inconsistent and quality of products has gone downhill.. especially for the prices. I recently ordered over 10 items and had to return them all due to poor sizing/weird proportions and very poor quality fabric.