RW&CO.Reviews of rw-co.com

Décevant les achats en ligne, pas d’option de livraison express, quand je demande si je peux changer pour un ramassage en boutique, je reçois des courriels de type intelligence artificielle qui répète sans cesse la même chose. Comme c’est pour un événement et qu’après 2 jours rien ne bouge au niveau du traitement, c’est frustrant! Je dois attendre et retourner litem lorsque reçu car sont trop mal organiser pour annuler une commande par téléphone. Vraiment nul comme service surtout en 2026.

My wife made and order, did not realize they added the delivery fees of 10$, she wanted to cancel, but RW&CO made it impossible! I emailed them to cancel, but they said the order was already out! I call BS, I emailed then seconds after she ordered! They intentionally sent the order knowing she will not take time to visit a store, or mail it back in which shipping is lost anyways! Either way, they win! Or, the think! We will never buy from this company again, I even mention Temu has the option to cancel within seconds! They will be a dead company in the near future!

Bellow zero if possible. Customer service nonexistent, just on a paper. Shipping service, Purolator, the same garbage. Just don’t bother buying anything online. A week later after the supposed delivery date they say that unfortunately my package is lost?! Since Monday December 8, it was given to the “third party “ and they lost it!! $200 worth parcel! I have no words, just beyond it.

A completely awful experience with them. I ordered a large sweater for my husband, I saw the email come through as large because I always check and it was the only item. Then a confirmation came through and showed a small. Purolator had not picked up my order yet, still hasn't days later and when I contacted RW they said there was nothing they could do, once it's ordered it's ordered. I tried cancelling it completely and they said they couldn't do that either. They are probably going to be the next to go under, I've never experienced such an uncooperative company in all the years I've been shopping online. If I could give them a minus score I would.

Their price adjustment policy is awful. They put products on sale in the evenings, and won't let you request price adjustments on items purchased in store unless you visit the store while the sale is on. There is no way to visit the store when it is closed. Purchased a skirt for full price in store, and noticed it on sale 40% off online a couple of days later. I should have just purchased online and then returned the skirt purchased in store rather than trusting they would do the right thing. I have been a loyal customer for many years and I am now returning that skirt and I won't be shopping with RW and Co any longer.

Coquitlam Centre location: I used to really like this place but recently I bought a pair of pants that started to bubble. I wash all my pants the same. I went to the store to show them what had happened and they said if I didn’t follow instructions there was nothing they could do. Cool. Not buying from there again. This company seems to have lost its way.

When waiting for my wife to try on clothing, and I sat on a stool, was asked not to sit. Seating areas are for decor and not waiting and sitting.

Worst customer service anyone can ever offer! Been almost 2 weeks waiting for my refund, and they don’t respond to any emails.