DEBORAH S.
Return/Refunds-Horrible
I ordered 4 outfits as gifts for this Xmas. First, the clothes were wet I guess during mailing. Two of the outfits needed to be returned. When I contacted the company and asked for a return shipping label, they implied they only accepted returns if there were quality issues and asked that I keep the order. I told them the order was not for me, so I had no need for it. Rutoro offered me $40 on items that I paid $105.98. I told them that was unacceptable, I paid $26.00 to return these items. Rutoro then offered me $60 for the items that they will sell again at full price. They asked that I keep the order again that I had already sent back. I'm still in dispute with them to refund my full purchased amount of $105.98. I purchase a lot on-line and I've never experienced anything like this. Be careful when dealing with this company.