RussianTable.comReviews of russiantable.com

A customer of many years, I have been disappointed with the poor service of lately. Several orders arrived damaged (broken glass jars of pickles, poor packaging) and the latest (and my last!) order containing a lot of chocolate was sent to Texas in 95F via UPS. Despite the last order arrival damaged by heat (ie, all chocolate melted), RussianTable.com responded with an instruction to… send the products back. This is a ‘no star’ customer service.

I've known of the website for years, but didn't try them until recently when they started accepting paypal. The business appears to be located in New York, so you don't have to worry about shipping from somewhere odd. The prices appear good at first glance, but they catch you with high shipping fees at checkout. Was $16 shipping in my case for what was a fairly small order. Additionally, I got a partial refund on the order, as apparently one of the items I purchased was out of stock or something. I ordered chocolates and suhariki, the chocolates were in an insulated bag with ice bags, so at the very least they didn't skimp on shipping. My package was shipped next day, and arrived quickly. I would order from RussianTable again if they had something I couldn't find elsewhere; which for international snacks is often the case.

I wish I could leave ZERO stars. I placed an order, they took my money, cancelled my shipping, will not return a call or email. No one should order from them, this place is HORRIBLE.

The taste of the salted pork ("salo") was not good. The weight of the item received was notably smaller than it was claimed.

The order was split into two parts and delivered on different days. It would be good to notify clients about such things. I was very disappointed when I received only a part of my order and was notified that the entire order was delivered. But eventually, everything ended up well. Of course, it is better to order perishables in cold seasons. But glass jars were packed extraordinarily well.

They doing very good job to send order. Packing was done very good and with care. Thank you Russiantable.com

I ordered two smoked mackerel. When it finally arrived even the tiny ice bag was HOT. I sent the company 4 emails informing them my fish arrived hot and is not safe to eat. I requested a refund and even a return label so I can send it back. I have not received a single response. Order #2397

All of my items arrived safe and packed well. They package the glass bottles by far better than any other retailer I tried before. The shipping is worth it if you buy glass bottles, just by how much care they take by wrapping the bottles making sure they arrive safe. There website is simplistic and works well and I had no issues with tracking.