customer
Please stay away from this platform
Please stay away from this platform. We have a couple of tutors and they are overworked and fall asleep during their 1:1 classes. Give a problem and then dose off. Not professional. Try emailing them at info at Russianmathtutors.com which is the email they use for customer support and it bounces back. Oh, I also tried scheduling a zoom meeting with customer support and guess what happens… no one lets you in and you are kept waiting. This platform needs to be reported to BBB for ripping Americans off. Someone from Russian Math Tutors called me to let me know that he will pay $100 to remove my review here. Contrary to what the customer service rep is saying in his response to my review, the tutor was still in assessment mode after 6 hours of classes. Also my son was not challenged with routine problems.
Response from Russian Math TutorsDec 13, 2023
In response to the customer's allegations, we would like to clarify that the customer's claims are not truthful. After completing four 2-hour lessons with our top tutor, Davit, who has successfully guided numerous students to the IMO level and trained national teams, it became apparent that the student may have found the pressure and responsibility associated with the Olympiad test challenging. Rather than acknowledging this, the customer chose to attribute the issue to the teacher falling asleep. To ensure full transparency, we provided the client with access to all lesson videos, showcasing the teacher's active participation. Notably, the reviewer omitted any mention of these videos in their review, which would have served as evidence supporting their claims had they viewed them. This underscores the importance of considering all available information before forming conclusions. Despite promptly refunding the customer for the lessons not taken, we went above and beyond by offering an additional $100 refund. Regrettably, the customer misrepresented this gesture in their review, implying an attempt at bribery. The customer also claimed to be a highly successful businessman. However, the motivations behind dedicating time to writing numerous negative reviews to harm another business remain unclear. We remain committed to our students' success and delivering exceptional service, and we appreciate the understanding of those who recognize our dedication. Furthermore, it's worth noting that despite the reported issues, the customer has chosen to continue their lessons with another tutor from our service. This decision suggests a level of satisfaction with our overall service, as they have opted to engage with an alternative instructor. We take pride in offering a diverse range of qualified tutors, and we remain dedicated to ensuring our students receive the highest quality education and support. If there are any specific concerns or areas for improvement, we encourage open communication to address them promptly and enhance the overall learning experience.