ViablyReviews of runviably.com

The costomer service was bad

BeProfit is our daily go-to tool to check our Shopify stores, their sales, costs, profit, margins, etc. It's easy to setup and easy to onboard more stores. We're using it for years already and not planning to move to another app at all!

Beprofit is one of my favorite Shopify Store and other marketplaces sales and profit analyzing tools. It can give you profit analysis in very detailed ways. Product, order,...etc. I have other platforms like Triple Whale too but Be profit would be always my first choice.

This is not a trustworthy company. I installed the BeProfit app (A Viably Owned App) via Shopify, but never initiated a free trial. Instead, I emailed back and forth with their support and they agreed to give me a much longer 45 day trial. This was not through shopify, but through the app developer directly. They NEVER stated they would begin charging me automatically after the 45 days were over. I have the full email thread as evidence. There is no gray area here. They never stated this. I did not realize they were charging me ($449 per month!) for 2 months. When I realized 4 days after the 2nd charge, I contacted them. They refused to refund me. They said the charge was processed through Shopify and they could not do anything. Howeve, this was abolutely not true. I contacted Shopify support and they confirmed the the charges were NOT processed through Shopify. I again contacted this developer and they again refused to do anything about this. I never provided credit card information directly to this developer. NEVER. This means the app developer utilized credit card info from Shopify to illegally charge me directly. I have informed American Express and they will be investigating. I also plan to escalate this issue with Shopify. Shopify should not allow app developers to leverage credit card information from Shopify to charge separately. This should be illegal. Let's hope a company this shady is not allowed to continue providing services for Shopify. Additional Info after Viably Reply: Again, we did not pick any free trial or subscription plan after installing the app. Adam in support added a 45 day trial to our account without us ever going through a subscription screen. Fortunately for me, this is all in the email thread with Adam. Shopify and American Express have both stated that this charge came directly from BeProfit and not through Shopify.

I was able to speak with Juan and Adam. Viably was very helpful with onboarding and ensuring a trustworthy and enjoyable experience while I navigated through there platform with one of there representatives. Overall great experience and great company and looking forward to continue working with them.

It’s been a fantastic experience so far—smooth, effortless, and seamless.

easy & fast great customer service

Very good company to work with, quick to respond and easy to work with