NICCI
30 day warranty! Poor customer service
My watch will not switch on which was a Xmas gift. You only get a 30 day warranty and no replacement. Don’t buy. Received appalling unhelpful customer service
Response from RunmefitOct 9, 2025
Dear Nicci, We're very sorry to hear about the trouble you've experienced with your watch and the frustration this has caused. We want to sincerely apologize if there was any confusion regarding our warranty. To clarify for you and for any customers reading this, all of our products come with a standard 1-year warranty against defects. A watch not powering on should absolutely be covered, and we want to make this right. You can also try to connect the watch to charger to activate. Even though your order was placed last year, it is still well within the warranty period. Please reach out to our dedicated support team at help.runmefit.com with your original order details. They are ready to help you with a solution. Sincerely, Runmefit Team