RunmefitReviews of runmefit.com

Response from RunmefitMar 18, 2026

Hi M. Johnson, We want to clear up a significant misunderstanding regarding our products. The Runmefit app is completely free to download, and all core features of our watches are fully accessible right out of the box without any subscription. We do offer an optional Runmefit Plus membership for $7.99/month (not $12.00) for users who want premium add-on services, but this is entirely voluntary. You do not need to pay a monthly fee to use the watches you purchased. Regarding your return request and the $250 you spent, it sounds like you may have purchased from an unauthorized third-party seller or encountered a fraudulent site, please seek help from the marketplace or platform.

Response from RunmefitMar 18, 2026

We are sorry to hear that the health tracking features on your new watch were not functioning properly. Our customer service team requests visual confirmation for all defect claims so our engineering team can document and track hardware failures. We apologize if this required process, combined with our delayed response, made the experience difficult. We want to look into your specific case regarding the return shipping costs for a defective item. Please reach out to us at [email protected] so a manager can review your interaction and see what accommodations can be made to resolve this for you.

Response from RunmefitFeb 3, 2026

Hi John, I’m so sorry to hear about the delivery issue! Since we aren't able to speak with SpeedX for you, it’s best to contact them directly so they can help find your package. You can try reaching them at (559) 550-0518 (text only) or through their online support channels. If you still need help after talking to them, just reply to our original email conversation, and we’ll be happy to assist you further. Runmefit Support

Response from RunmefitDec 1, 2025

Hi Marilyn, We are not the creators of Fitnus. They use our Open SDK to display results on our app, but we operate independently. Please contact Fitnus directly on their website for product support.

Response from RunmefitOct 27, 2025

Hi there, We're really sorry to hear that you weren't happy with the resolution. We want to clarify that because this product model was released over three years ago, it has been discontinued. But that definitely doesn't mean it's out of service! We always stand by our Runmefit customers, and we hope you continue to get great use out of your product. Regarding the return, our system only allows us to process requests for items purchased directly from the Runmefit official website. Since you bought yours from another reseller, the best step is to contact them directly. They will be able to assist you based on their own return policies. We apologize for this extra step and really appreciate your understanding.

Response from RunmefitOct 27, 2025

Hi Ken, We're really sorry to hear that the data on your watch seems unusual. We definitely want to help get that sorted out for you! To do that, our support team needs a little more information about your device. When you have a moment, could you please reach out to us? Portal: help.runmefit.com Email: [email protected] We'll look out for your message and work on finding a solution.