RumpkeReviews of rumpke.com

Rumpke has not come 1 single time this summer to pick up yard waste bags in my community. This has been going on for the past 2 years since my community was built. I’ve called the city every time and keep getting told the same thins – leave them out there and they’ll be there within 3 days – NEVER HAPPENS. The city blames Rumpke and Rumpke blames the city but the bags keep piling up. I started with 2 bags at the beginning of the summer and currently have 12 sitting on my curb. I literally have to put these bags in my car and take them to a facility somewhere because I have zero confidence that they’ll be picked up otherwise. At this point I don’t even care if they pick them up because I’ve now made other arrangements. I just wanted to share this HORRIBLE experience in case anyone else has experienced the same.

destroy carbage cans im on 3rd one first one they literally crushed it ,second one ripped lid off .its a crock they say if i rent theirs they will fix for free ...but since i bough my own not the cheap ones either the were commercial totes from my old trash company

Horrible customer service! I have had a broken wheel on my trash can for almost a month and they can't seem to get a new one out to me! Customer service personnel does NOT give a SH*t! Cancelling today and going with another company...Wish me luck with THAT process!

Have no idea who is running this clown show of a company was with Cyclone for 8+ years never had an issue. You guys buy them out then you come take my cans two of them to be exact the following week now I’ve got one sitting there couldn’t explain the issue what was going on, so I called them told him just come pick up your single can. I’ll just take my trash to my shop every morning not a problem. You just saved me money wouldn’t recommend Ronnie that’s for sure.

Unreliable service. Very disorganized customer service. I’m going to cancel them as soon as I get my trash picked up.

We have complained for 3 months! Nothing has been done. We always put one can and one garbage bag out to street. The guy would not take our bag. Then he would empty the can and put bag back into can. Now he has taken to new level! He emptied can and took bag and emptied into can. Now mind you bag has my dogs poop from the whole week. So now I have a garbage can I can't use! Complaining again.....see if anything happens this time. Not much confidence

Wow! Where do I start? Horrible, awful, terrible, the worst customer service I've ever experienced. I've been in the service industry for over 50 years. The experience I'm currently going through with RUMPKE is almost torture. They skipped my trash for two weeks, we called 4 times within that period, they PROMISED pick up. NEVER came. Even when we cancelled service, they continue to waste time to gathered their can. I could go further with this story. Too angry to type out more. Bottom line.DO NOT BE SCAMMED BY RUMPKE!!! Sorry to have ever hired them, Lawrence C. Mount Vernon Ohio.

My experience is with Rumpke for my business trash, and at every step they have been an absolutely horrific company to deal with. Customer service is awful and will be rude or dismissive, the latest call included her constantly talking over me and cutting me off and even flat out trying to argue with me about things. Their pickup is spotty at best, the prices are significantly higher than republic or WM, and their contracts, good lord their contracts! So, the contract can only be canceled by certified letter, and the letter has to be received not less than 60 days nor more than 120 days prior to the expiration of the date of it. So you have a 60 day window where you can send in this letter to Rumpke in order to cancel your agreement, otherwise you're locked into another three years. Better hope you can find the address they need it sent to (they don't make it easy) and better hope you keep your tracking because they are absolutely going to try and lie and say they never received notice. Do they have to honor their original pricing on the contract though? Of course not! Your pricing goes up and up and up with no communication and nothing you can do. Contract says it's $60 plus all fuel and fees, and we've raised up past $75 now and was told that price is cheaper than what they offer new customers in fact and to be grateful it isn't more. That bit in the contract that says they will compete with any offer from other companies? Well they only honor that if you sign a new contract, extending you by a further three years. Excellent, so there's multiple hoops for the customer to jump through to cancel a contract whose pricing Rumpke will ignore, and where part of the contract they will ignore unless you sign a new contract to honor the original one. At this point it's laughable how much of a one way deal it seems to be, and I can only hope my negative review can be added to the ever growing pile of them full of those that had the misfortune of dealing with Rumpke.