Lew W.
I ordered 4 seat cushions on 5/30 and…
I ordered 4 seat cushions on 5/30 and as of today (6/19) I have still not received them. The order number is #RULAER3687. Can somebody help me ??

Rulaer is your one-stop destination for premium, handcrafted cushioning solutions. While we specialize in bespoke, custom-fit bench cushions, our collection extends to everyday comfort essentials, including meditation corner mats, ergonomic reading pillows, and plush Papasan chair cushions. As a factory-direct brand, we combine artisanal quality with the convenience of both custom-made and ready-to-ship products. At Rulaer, we are dedicated to helping you create a cozy, personalized sanctuary in every corner of your home.
Rulaer (rulaer.net) has 25 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Lew W.
I ordered 4 seat cushions on 5/30 and as of today (6/19) I have still not received them. The order number is #RULAER3687. Can somebody help me ??
Gregory S.
I never received the item. I didn’t receive order confirmation or tracking information.
Kasey W.
The product is not at all what I expected. Flat and cheap, very poor quality.
Tracey N.
Do not order from this company! They don’t tell you this when you look at their items but this is being shipped from overseas and it takes a very long time to get to you. Once my item arrived, I realized they sent me the wrong item, but instead of offering me a full refund and a free shipping label they just want to give me a 30% discount. Very unscrupulous company! Buyer beware!
Dee Lifeonmyterms W.
I haven't received my order
Marie L.
I ordered a white Krups Mini Expresso machine. There wasn’t confirmation nor after 3 days no shipping date. When I contacted customer service, I was told by seller the Krups will be shipped. What arrived was a black on! I suspect seller resold the white one after I paid to get more $$$$ I’ll never shop with seller or the site.
Response from RulaerMar 2, 2026
Hi Marie, We believe this review may have been posted on the wrong business page. Rulaer specializes in custom cushions and seating products, and we do not sell espresso machines. If this was meant for another company, you may want to double-check the business name to ensure it reaches the right seller. Wishing you the best in resolving your order.
Kel R.
I placed my order for a custom cushion and cover on 9/26/24. I received the order on 10/11/24. I notified them via email on 10/15/24 that the cover was the wrong color. They returned my email, acknowledged the error and stated they would send a replacement cover in the correct color. To date, 02/14/25 I have not received it nor will they return my email, calls or web page chats.
Response from RulaerMar 2, 2026
We’re truly sorry to read this. This is not the experience we want anyone to have. While some time has passed and we’re unable to trace the details from here, we would absolutely like the opportunity to make this right. Please reach out to us directly at [email protected] with your order information so we can look into this properly. We stand behind our products and our customers, and we’re always willing to resolve outstanding issues.