Design D.
Outstanding Customer Service via Chat
Katie helped me via the chat function. I really appreciated her help and attention to detail. What a great customer service rep she is!

Rug Studio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For more than 80 years, the company has enjoyed success in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing.For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.
RugStudio (rugstudio.com) has 314 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Design D.
Katie helped me via the chat function. I really appreciated her help and attention to detail. What a great customer service rep she is!
Jayne H.
Customer service was great! They helped me with discounts and previous orders. Will order from this company again.
Bill
I've purchased from Rug Studio a number of times. The rugs are great quality and an excellent value. Chatted with Katie on-line. She was very helpful in answering questions and helping me get the best value for my order.
Alison Pierce K.
Katie helped me a lot by adding an additional rug to my order and giving me 10% off.
Kathleen R.
I am super impressed with the inventor and customer service offered at RugStudio as well as the quality of the sample that I was able to view before purchase. I recommend this company.
Kimberly K.
From customer service to the design expert RugStudio was exceptional with service and design advise. I can not say enough about how the process of ordering was excellent my customer service rep even offered to check stock to give me an idea of how long I may have to wait for delivery. I would order again and needless to say the rug I received was delivered by fedex in perfect condition but what is even more exciting is just how drop dead gorgeous this area rug is.... everyone I had contact with at RugStudio gets an A+++++. I would order from this team again!!!!
Response from RugStudioMar 31, 2021
Kimberly, thank you so much for letting us know about your experience! It was a pleasure serving you and we hope to see you again soon at RugStudio! RugStudio Management
jurm
We found a beautiful rug here and had some shipping questions and limitations. Katie was very helpful with our needs and we are very excited about the new rug coming to us!
Alex M.
I was totally clueless on which rub I had previously ordered... after the first customer service rep came on then left, I was glad Betsy came in and took over. She was patient with me and found the previous order. Then she had another staff person call me. She (sorry I forgot her name) was very helpful, too. Great job ladies.