RugStudioReviews of rugstudio.com

Have never had such an outstanding experience with any company! Rugstudio really sets the gold standard for customer care and quality of service. They went above and beyond to ensure I was happy with the rug; Becky especially was a tremendous help in facilitating an exchange for a different size (she really couldn’t have made it easier!) and was so kind and helpful when I had delivery issues. They could have left me hanging, but their team proactively reached out daily until the matter was resolved with the courier. Truly, you could not find a better company to trust with your rug purchase and will be recommending them to everyone!

Let me tell you about this amazing company and getting to work with Becky. I purchased 2 carpet runners by Surya in November 20th 2023. Within a few days Becky from Rug Studio let me know they were on back ordered. Every few months Becky checked in with me and updated the progress of my order. She reached out to the manufacturer a few times trying to get an ETA. She was always quick to respond to my emails. Finally the rugs arrived January 11th 2025. If it had not been for Becky I would have canceled my order. If you are at thinking to purchase anything from this company I would not hesitate! They are truly a wonderful company!!!

I've had a number of experiences with the Rug Studio customer service team and they are fabulous. They are one of the reasons I feel comfortable ordering an online rug from Rug Studio, besides the fact that the rugs themselves are also beautiful and high quality. I appreciate that you can get samples too, since seeing a rug in person is so important. The customer service team bends over backwards to meet your needs and are quick to respond and extremely knowledgable. They clearly put the customer first and are so personable and thoughtful at the same time. I'm so impressed with them. Thank you, Rug Studio!

I highly recommend RugStudio! I recently purchased a large dining room rug from RugStudio, with the help of Becky, their Senior Service Specialist. There were some issues from the maker of the rug we bought, and RugStudio made certain to remedy the issue and make sure we were happy with the quality and delivery of the rug. Becky worked tirelessly to communicate every step of the process, and she was incredibly nice and easy to work with. Buying from a company with such an incredible personal touch is harder to find these days, so when you do find a great company like RugStudio, make sure to shop from them!

I was looking for a 10x14 rug for my living room. I first ordered a 2x3 rug to see if the colors would work. I loved it, so I ordered the large one and a runner. When I received the two rugs, the runner was perfect, but the large one was about two shades lighter. It was not going to work at all. The customer service from Becky was phenomenal! She was so professional and understood what the issue was and immediately made arrangements for the two rugs to be picked up at their expense. I received a full refund. I would highly recommend this company and their customer service, especially Becky!

It's not often a company's customer service is so helpful, kind, responsive, and actually follows through with something they say they will do so quickly and efficiently. I couldn't recommend the Rug Studio more and will definitely be a repeat customer!

I ordered two runners for a bedroom. Online, the color looked right, but didn't in fact work well with the other colors in the intended location. When I contacted Rug Studio about returning the runners,I received immediate and specific instruction. I had two more occasions to call with questions, and each time, three separate staff in all, my questions were handled efficiently and courteously. The return process was simple and I was notified promptly when the returned rugs were received by Rug Studio, and that a refund had been issued. Such polite and effective service is a treat.

RugStudio's customer service is excellent. I asked a question online and actually got a clear answer from a real person, complete with photos and specs. Rugs aren't easy to buy from a photo alone, so that info made my decision much easier. I have purchased here before and appreciate the store's huge selection and quick delivery.